19 days old

Renewal Analyst - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
Apply Now
Apply on the Company Site

Job Description: Renewals Analyst 

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

 

Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

 

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And thats why we are the most loved and trusted company in security.

 

As a Renewals Analyst, you will support the team as a key resource for initiating customer outreach and processing subscription renewals.

 

The ideal candidate will be detail oriented, with strong organizational and communication skills. We are looking for someone who is as passionate about supporting their team as they are about providing an exceptional experience for customers. While metrics oriented, this position is not commissions-based, and reports to the Renewals Manager.

Responsibilities

  • Perform ongoing, detailed analysis of customer subscription renewal data, ensuring accuracy of all relevant data points

    • Review all customer accounts up for renewal, on a quarterly and daily basis, for data accuracy

    • Identify data issues and follow through to resolution, across Duo teams as necessary

  • Execute all phases of the retention/renewal lifecycle including external, and internal communication, and obtaining customer signatures when necessary

    • Communicate with customers, primarily via email, to ensure smooth, timely renewal transactions

    • Update SalesForce with notes for each renewal customer so that stakeholders are aware of progress

    • Follow-up with sales partners, legal, and finance teams to ensure consistent communications regarding renewals

    • Maintain positive persistence in follow-up with customers, as well as internally, regarding renewals

    • Daily processing of correctly completed order forms

    • Identify at-risk renewal customers early in the cycle and define issues that may inhibit a successful, timely renewal

    • Drive on-time or early renewals

 

Qualifications

  • 3-5 years of experience in a professional environment

  • Excellent verbal and written communication skills

  • Proven history of proactive, energetic, patient, and customer-centric behavior

  • Ability to multitask in a fast-paced, high pressure environment

  • Interactive skills with the ability to work independently

  • Strong organizational skills including ability to prioritize and escalate customer issues as required 

  • Must display strong attention to detail

  • Proven analysis, problem solving, and troubleshooting expertise 

  • Ability to take initiative

  • Strong work ethic

  • Ability to meet new challenges with optimism and an open mind

  • Proficiency in standardized software applications

  • Bachelor's degree preferred or equivalent training, education, and experience

 

Nice to Have Qualifications:

  • Familiarity with Salesforce as a support and knowledge platform

  • Experience with cloud-based/SaaS solution offerings

 

3 Reasons why you should apply

  • You enjoy solving problems, thrive in a fast-paced environment and using logic to drive decisions

  • You enjoy researching and making recommendations to answer tough questions

  • You enjoy working for a company where change is a constant

 

Does this sound like it was written for you? Excellent! Please apply and lets explore this together.

 
Posted: 2020-03-13 Expires: 2020-04-13

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Renewal Analyst - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
Tweet
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast