1+ months

Relationship Specialist I - MA-1C5012

Augusta, GA 30901
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ADP is hiring a Relationship Specialist I. In this position you will Perform all activities that support client retention through the following four components - Pricing negotiations and concessions, service related issues, proactive outreach, and survey follow up programs. Maximizes retention by working with the client and ADP associates and management to resolve any issues that are within our control, and may affect the client's decision to stay with ADP. Also works with MAS Accounting, Sales, Finance Executive, Service Executives and/or Relationship Management Executive to negotiate pricing concessions, as necessary.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

  • Manages the resolution process for any business at risk (CART) by working with clients to maximize retention and minimize loss dollars.
  • Diagnoses CART case complexity.
  • Determines the components of the save process and involves necessary resources across ADP business units.
  • Coordinates, participates and reports on First Year Client Experience programs in support of client retentions and quality service efforts.
  • Engages and partners with appropriate departments for FYCE issue resolution and follow up.
  • Cultivates effective working relationships with key associates in other business units to ensure timely resolution of client issues.
  • Coordinates and monitors tasks to ensure issues are resolved timely and accurately.
  • Acts as a liaison between client and ADP associates the achieve client goals.
  • Communicates status updates to all appropriate parties.
  • Performs appropriate follow up to ensure future client satisfaction.
  • Collaborates with Service Center Contacts (i.e. Relationship Management Executive, Finance Executive, Accounting, Sales) to negotiate client discounts or pricing concessions.
  • Negotiates new pricing/multi year price agreements as appropriate.
  • Engages cross business unit contacts when pricing concerns involve products outside Service Center revenue stream.
  • Responds to Annual Price Increase inquiries and negotiates concessions as appropriate.
  • Coordinates, participates and reports on client outreach programs in support of loss reduction efforts.
  • Contacts clients in response to client surveys and partners with appropriate departments for resolution and follow up.
  • Responds to EWS cases as required.
  • Keeps up to date with market penetration and competitive products.
  • Monitors team queues to ensure SLAs are met and workload is balanced among team members.
  • Team member may participate in pilots, councils, team meetings
  • Visits clients as required
  • Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

  • 3 to 5 Years of Directly Related Experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's Degree or its equivalent in education and experience
  • Ability to interface with multiple levels of management; communication skills both written and oral; conflict resolution skills; problem solving skills and general project management skills; analysis; coaching; mentoring

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Industry

  • Other
Posted: 2021-06-24 Expires: 2021-08-29
Sponsored by:
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Relationship Specialist I - MA-1C5012

ADP
Augusta, GA 30901

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