1+ months

Relationship Manager II, Retirement Services

Boston, MA 02109
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ADP is hiring a Relationship Manager II. In this position you will be responsible for developing and maintaining effective ADP relationships with our top tier clients. As the liaison with the Client and as a key client advocate, the Relationship Manager is primarily responsible for the client's overall satisfaction. The Relationship Manager positions him or herself within the senior levels of the organization. However, the Relationship Manager may also interact with the client's middle management and department staff when necessary. Understanding the client's short and long-term goals relative to their retirement plan, the Relationship Manager serves as a facilitator of services across the Retirement Services organization and may be asked to assist ADP Sales in new opportunities. This position will involve extensive frequent domestic travel to meet with their book of clients. Requires travel, can be significant.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

  • Key ADP contact for the client's decision maker and/or the senior executive responsible for the ADP relationship
  • Key liaison with all ADP entities to proactively communicate and monitor service and product issues after the client is sold.
  • Focus is on total client satisfaction
  • Execute quarterly comprehensive account reviews with clients.
  • Effectively communicate and oversee the resolution of resulting critical service issues with all ADP entities as well as to communicate areas of satisfaction or perceived improvement.
  • Understand client's business issues, HR, Payroll and outsourcing strategies.
  • Identifies new service and/or product opportunities.
  • Proactively positions client satisfaction surveys. Follows-up on critical surveys.
  • Communicates and promotes key ADP initiatives, i.e.: MOTM, User Group Meetings, Product Announcements/Enhancements.
  • Positioned as the "Client Advocate" within ADP -- cuts through the "red tape" to resolve issues.
  • Ensures clients understand ADP's position on World Class Service.
  • Recognizes service as the key strategic differentiator in our marketplace.
  • Participate in pre-sale presentations and employee education campaigns.
  • Maintains comprehensive and timely records on service activities.
  • Adheres to standard ADP tools and processes for recording and responding to service activities.
  • Performs other related duties as assigned.
  • 3 - 5 Years of Directly Related Experience
  • Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Business, Finance or Accounting.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Series 6 and 63
  • Comprehensive understanding of competitive advantages and disadvantages of ADP Retirement Products.
  • Experience in managing executive level relationships / partnerships with clients and third parties
  • Extensive understanding of Defined Contribution recordkeeping and plan administration
  • Familiarity with mutual funds and basic investment management principles

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Compensation range for this role for U.S. Colorado Residents
Compensation Type:


  • Other
Posted: 2022-06-02 Expires: 2022-09-04
Sponsored by:
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Relationship Manager II, Retirement Services

Boston, MA 02109

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