Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

"Compassion. Its the starting point for health care providers like you and its what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, youre also providing leadership and contributing in ways that can affect millions for years to come.

"Optums Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

"The Registration & Scheduling Specialist is responsible for greeting, providing excellent service and valuing patients, providers, staff and others as the highest priority. It is the responsibility of the Registration & Scheduling Specialist to competently assist patients prior to and during their appointment by obtaining and updating the patients personal and insurance information into our systems. By serving patients in a professional, cheerful and helpful manner this position acts as a liaison between the patient, provider and other staff members to ensure that patients receive the care they need.

"Primary Responsibilities:

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• Greet customers, face to face or over the phone, in a prompt, courteous and helpful manner and ensure customer needs are met. Answer questions and provide accurate and helpful assistance to patients and other guests
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• Book, coordinate and reschedule patients appointments. Relay necessary messages to clinic staff. Assist in necessary triage of patients to the back office for appropriate clinical decision making
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• Interview and schedule/register patients, establish accounts, verify/update patient demographics/insurance coverage in computer
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• Collect payments from patients and issue receipts. Reconcile cash received daily
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• Provide assistance to patients. Arrange transportation for customers as needed (taxi, bus schedules, other commuter services). Schedule transfer services if required for a visit. Schedule translator as needed
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• Assist keeping clinics shared folder updated by processing e-faxes and other documentation
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• As needed, act as the Clinic Concierge; greeting, directing and assisting patients and visitors
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• Attend meetings as required
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• Maintain strictest confidentiality
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• Perform other duties as assigned
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"Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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• High school diploma or equivalent
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• Customer service experience
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• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
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"Preferred Qualifications:

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• Completion of a course in medical records technology
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• 1+ years of experience with patient registration or scheduling
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• Background with insurance plans and billing
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"To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

"Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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"Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

"UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.