1+ months

Regional Support - Patient Services Manager

Sodexo
Richmond, VA 23219
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Unit Description

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day!

 

Sodexo is seeking an experienced Regional Operations Support - Patient Services Manager 2 to support hospital accounts in the Richmond, VA area which includes Johnston Willis Hospital and Chippenham Hospital.

 

This position is full time but temporary and can last for up to or longer than 18 months. The candidate must be willing to travel to North Carolina for possible support as well.

 

This position will support in day to day food operations of retail and patient services. This includes working closely with the Patient Services Manager to support patient services, patient satisfaction, and Sodexo programs. In addition to managing patient services, this position will also be responsible for working with the Retail Manager to support the retail operation based on business needs.  

 

Your success will be measured by your ability to:

  • Work with the culinary team and other managers to oversee daily operations to ensure a smooth flow of food services to patients;
  • Effectively manage a high volume patient tray line operation;
  • Exceed Sodexo standards for Gold Check and the patient experience;
  • Evaluate and develop service levels for the overall Patient Services Program; 
  • Ensure company food and physical safety programs and standards are followed
  • Oversee cash handing processes, and POS programming and maintenance;
  • Maintain integrity of retail branded concept standards (national and in-house brands);
  • Manage the opening and closing the operation as well daily retail food service operations;
  • Ensure all needed signage (including digital) is in place;
  • Maintain all product merchandising, marketing and ordering standards are in place.

 

Learn more about Sodexos Benefits 

 

Not the job for you?

We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

 

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you enjoy an improved quality of life thats unique in the hospitality industry.

 

Position Summary

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable

 

Primary Responsibilities:

 

Client / Customer Service - 20%

  • Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
  • Provide effective communication for clients and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.

Operational Excellence - 40%

  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Drives change and creates a culture where change is embraced and operationalized. 
  • Utilizes all operational processes to drive continuous improvement and celebrate successes.

 Analysis & Decision Making - 20%

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Accountable for effective utilization of labor resources.
  • Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Compliance with supply chain management requirements.
  • Understands and effectively manages unit finances in the Sodexo budgets.    
  • Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
  • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 
  • Follows best practices in decision making to determine best solutions for the business. 

Safety - 10%

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:  Working as a team for safety  
  • Communicating Effectively for Safety  
  • Managing Safety Risks  
  • Optimizing Human and Environmental Factors  
  • Recognizing, respond and reporting incidents 
  • Adherence to all operational safety practices and protocols
  • Drives a safety culture throughout the team

 

Talent - 10%

  • Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
  • Creates a culture of continuous learning and development for self and those within the unit assigned.

 

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

 

Basic Management Experience - 3 years

 

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Posted: 2021-05-20 Expires: 2021-07-23
Sponsored by:
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Regional Support - Patient Services Manager

Sodexo
Richmond, VA 23219

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