14 days old

Referral Management Supervisor USMD - 911662

Irving, TX 75060
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  • Job Code
    911662

Directs, supervises and coordinates staff and activities at assigned Referral Management Center (RMC) to ensure the delivery of quality patient service. This position ensures staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective RMC operations.

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Primary Responsibilities:

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  • Supervises assigned personnel to ensure quality patient service and referral management. Monitors RMC workflow and productivity to ensure standards and metrics are met
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  • Sets priorities for the team to ensure task completion
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  • Administers RMC and applicable policies and procedures in a consistent and timely manner
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  • Evaluates performance and recommends merit increases, promotions, and disciplinary actions for assigned staff as indicated or appropriate
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  • Assists in the interviewing, training, and orientation of all assigned staff. Also assists in training clinics and staff in appropriate referral management procedures
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  • Ensures that office space, supplies, and assistance are provided and maintained appropriately for RMC staff (when applicable)
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  • Works with senior management to ensure RMC operations and communication with clinics are effectively maintained
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  • Attends required meetings and participates in committees as requested
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  • Ensures personnel forms and/or records are kept, updated, and submitted to other departments in a timely manner
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  • Coordinates staff work activities and serves as resource to referral management staff in various market(s)
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  • Collects clinic referral management metrics and produces reports for management as necessary
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  • Coordinates conference calls and assists with preparation for meetings for referral management staff within the market
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  • Coordinates relationships with the contracted specialist network within the market
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  • Performs all other related duties as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Undergraduate degree or equivalent experience including one year of supervisory experience
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  • Strong working knowledge of Microsoft Office applications, including Excel, Word and PowerPoint
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  • Computer literacy
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  • Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
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  • Knowledge of fiscal management and human resource management techniques
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  • Knowledge of office management techniques and practices
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  • Skill in gathering, analyzing, and evaluating data
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  • Skill in written and verbal communication
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  • Ability to exercise initiative, problem solving, decision making
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  • Ability to establish priorities and coordinate work flow and staff activities
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  • Good communication and customer service skills
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  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctors diagnosis of disease.
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
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Preferred Qualifications:

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  • 2+ years in a healthcare management position
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Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Referral Coordinator, Call Center Manager, Healthcare management, Irving, Dallas, Arlington, Texas, TX

Posted: 2021-02-13 Expires: 2021-03-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Referral Management Supervisor USMD - 911662

UnitedHealth Group
Irving, TX 75060

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