Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

The Recovery & Resiliency Support Specialist is responsible for using recovery and resiliency strategies with consumers and families, recruiting consumers and families for initiatives, supporting existing consumer initiatives, supporting the grievance process, engaging in quality initiatives; collaborating with Care Managers, providers, and community agencies to support consumer access to needed services; implementing specific projects at the direction of the Recovery/Resiliency Manager and creating and maintaining communication with consumers, youth, families, consumer and family run organizations and providers. A large emphasis of this job is using knowledge and experience with mental health or addiction to form a connection with consumers and/or customers and strategize solutions to meet member or community needs.

If you currently reside inJacksonville, Florida, youll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

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• Assist families and consumers with defining their recovery goals, and developing the resiliency skills and knowledge needed for the consumer's recovery
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• Support the creation of and assist with the implementation of a comprehensive training and education program with peers, families, providers and staff
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• Assist consumers who are dealing with the most complex and difficult issues, including homelessness, trauma, physical health issues, etc
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• Establish and maintain strong collaborative relationships with existing consumer and family organizations
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• Effectively communicate plan information to consumers and consumer operated organizations and with families and family organizations as well as consumer and family rights and responsibilities, in addition to a wide array of other topics including clinical policies, analysis of data and program evaluation
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• As directed, serve as a designated member of internal committees and subcommittees
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• As requested, provide support to family members in making needed appointments
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• Work with the Clinical Program Director, Clinical Director and the clinical team to implement care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer's condition, including working with the consumer in the development of a WRAP plan and a Crisis plan
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• Be available to provide direct support to family members of consumers being discharged from 24-hour care, coordinate peer coaching if available and/ or to refer them to a support group
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• Assist and support consumers and family members with grievance processes
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• Collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between service
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• Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers and family members of consumers who may benefit from peer support. Participate in treatment planning with consumers and families who request that support.
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• Respond to concerns and questions from consumers and families
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• If requested, provide information and assistance to consumers who have received a Notice of Action
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• Work with community agencies along with and/or on behalf of consumers and families
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• Provide feedback about treatment planning development based on their interactions with consumers and families
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• Advocate on behalf of the consumers and families
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• Provide or coordinate the provision of peer support to consumers and family members at critical points in their treatment process
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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• High School Diploma/GED
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• Certified Peer Specialist/Provisional Certified Peer Specialist/ Certified Family Support Specialist preferred OR the ability to become certified within 12 months of employment within the State of Florida
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• 2 years of experience with principles of recovery and resiliency
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• 1-year experience with facilitating training events
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• 1-year experience working with community resources
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• Must be able to travel at least 75% of the time within the state of Florida where the position is located
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• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
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• 1-year experience Word, Excel & Outlook. Word - Create Correspondence and work within templates. Excel - Data Entry, Sort/filter, and work within tables. Outlook - email and calendar management
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• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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• Bilingual in English and Spanish
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• Certified trainer for Mental Health First Aid and QPR Training
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**To receive further information regarding becoming a Certified Peer Specialist, please visit http://www.naadac.org/NCPRSS**

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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