1+ months

Receptionist - (117986)

Universal Health Services
Anchorage, AK 99501
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  • Job Code
    117986
  • Jobs Rated
    175th

The receptionist is responsible for facilitating the flow of the organizations information and to provide a positive, responsive environment for receiving internal and external customers via telephone and face-to-face. The receptionist operates a multi-line switchboard to relay incoming, outgoing, and inter-office calls to their appropriate destination. Greets and screens all visitors before allowing them to proceed throughout the hospital. Acts as an information center to all visitors. The receptionist provides clerical support for hospital personnel. The receptionist is responsible for facilitating the flow of the organizations information and to provide a positive, responsive environment for receiving internal and external customers via telephone and face-to-face. The receptionist operates a multi-line switchboard to relay incoming, outgoing, and inter-office calls to their appropriate destination. Greets and screens all visitors before allowing them to proceed throughout the hospital. Acts as an information center to all visitors. The receptionist provides clerical support for hospital personnel. Additionally, the receptionist will:

  • Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
  • Carefully screens calls before transferring them to the units and always requests patients confidentiality number before transferring.
  • Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
  • Screens all visitors before allowing them to proceed past the hospital lobby, making sure all visitors check in and out.
  • Supports the hospitals safety and security programs and complies with policies and procedures.
  • Remains calm and efficient in crisis situations.
  • Works closely with the Intake department and follows procedures when prospective patients arrive.
  • Keeps the hospital lobby areas clean and tidy at all times.
  • Signs for and receives incoming deliveries and notifying the receiver.
  • Greets and responds to applicants for employment and notifies them of how to apply online.
  • Reads the communication log daily for new and recent communication.
  • Performs other duties as assigned.
Job Requirements

EDUCATION & EXPERIENCE: This position requires knowledge of high school level reading, writing, and arithmetic, and excellent verbal and written communication skills. Experience operating a multi-line switchboard preferred.

KNOWLEDGE & SKILLS:

  • Must be able to perform assignments with minimal supervision;
  • Must be able to work successfully under highly stressful conditions;
  • Must be able to make sound, independent judgments based on scientific and/or ethical principles;
  • Must be capable of adapting to varying workloads and work assignments on a constant basis;
  • Must have effective comprehensive reading skills, strong communication skills, written and verbal.
  • Must have a working knowledge of computers.

GENERAL WORKING ENVIRONMENT:Working conditions for all employees are as follows, but not limited to a psychiatric hospital setting; some risk involved in the event of aggressive patient(s); work load may include day, evening, night, weekend and/or holiday shifts. Employees occasionally exposed to blood borne pathogens, and loud noise levels.Mental demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job, but are not limited to the ability to remain calm in a stressful environment; and the emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

MINIMUM REQUIREMENTS OF THE POSITON:

  • Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
  • Must be able to demonstrate special training, knowledge and skills specific job and/or program specific competency within the first three (3) months of training.
  • Must complete all mandatory in-services annually.
  • Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray annually thereafter.

PHYSICAL REQUIREMENTS: Requirements include, but are not limited to the ability to communicate effectively with employees; the ability to effectively utilize communication equipment; the ability to read and write and the following:

  • Able to communicate both verbally and in writing.
  • Able to perform repetitive motions of wrists, hands or fingers.
  • Able to stoop, kneel, crouch, reach, stand and sit for sustained periods of time, walk, pull, lift objects from a lower to higher position or horizontally from side to side.
  • Able to finger grasp, feel sizes, shapes, temperatures and textures
  • Regularly utilize physical ability for speaking, hearing, and seeing with correction for close and distance vision, color discrimination, peripheral vision, depth perception and focusing ability. Speaking and hearing may be necessary for conversing with and assessing employees.
  • Light work most of the time, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently
  • Must be able to concentrate amidst distractions; must be able to perform work of a repetitive nature.
  • Mental demands include but are not limited to emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

EQUIPMENT/MATERIALS USED: Telephone, computer and printer, scanner, copier, fax machine, video player, small hand tools and writing instruments.Telephone, computer and printer, scanner, copier, fax machine, video player, small hand tools and writing instruments.

Jobs Rated Reports for Receptionist

Posted: 2020-01-22 Expires: 2020-04-02

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Receptionist - (117986)

Universal Health Services
Anchorage, AK 99501

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Receptionist
175th2018 - Receptionist
Overall Rating: 175/220
Median Salary: $28,390

Work Environment
Fair
89/220
Stress
Medium
124/220
Growth
Fair
118/220
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