Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members by ensuring the quality of our customer service operations and the customer experience. This is no small opportunity.
""""This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 12700 Whitewater, Minnetonka, MN.
This role is onsite in Minnetonka, MN.
""""Primary Responsibilities:
""Provide expertise and support by conducting audits across several departments, including call, claim, eligibility, intake and system configuration
""Provide feedback and reports to team members on audit results
""Analyze information to build recommendations to reduce errors and improve process performance
""Responsible for all aspects of quality assurance
""This role is equally challenging and rewarding. The entire customer service operation is reliant on your ability to audit calls and provide feedback to team members, as well as analyzing information to build recommendations.
""""You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
""High school diploma or GED
""1+ years of experience in a call center environment
""Proficiency in Microsoft Office suite - Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets), and Microsoft Outlook (email and calendar management)
""Preferred Qualifications:
""Experience in customer service call auditing, preferably in health care
""Bilingual in English and Spanish
""UnitedHealth Group is an essential business. The"health and safety of our team members is our highest priority, so we are taking"a science driven approach to slowly welcome and transition some of our workforce"back to the office with many safety protocols in place. We continue to monitor"and assess before we confirm the return of each wave, paying specific attention"to geography-specific trends. We have taken steps to ensure the safety of our 325,000"team members and their families, providing them with resources and support as"they continue to serve the members, patients and customers who depend on us.
Some of the steps we've taken to ensure employee well-being include:
You"can learn more about all we are doing to fight COVID-19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM
""""
Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, SME, Senior, SR, Quality, Audit, hiring immediately
"
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.
