1+ months

Quality Review Specialist - Minnetonka, MN - 891907

Minnetonka, MN 55345
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  • Job Code
    891907
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Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members by ensuring the quality of our customer service operations and the customer experience. This is no small opportunity.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 12700 Whitewater, Minnetonka, MN.


This role is onsite in Minnetonka, MN.

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Primary Responsibilities:

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    Provide expertise and support by conducting audits across several departments, including call, claim, eligibility, intake and system configuration

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    Provide feedback and reports to team members on audit results

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    Analyze information to build recommendations to reduce errors and improve process performance

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    Responsible for all aspects of quality assurance

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This role is equally challenging and rewarding. The entire customer service operation is reliant on your ability to audit calls and provide feedback to team members, as well as analyzing information to build recommendations.

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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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    High school diploma or GED

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    1+ years of experience in a call center environment

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    Proficiency in Microsoft Office suite - Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets), and Microsoft Outlook (email and calendar management)

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  • If you need to enter a work site"for any reason, you will be required to screen for symptoms using"the ProtectWell mobile app, Interactive Voice Response (i.e., entering your"symptoms via phone system) or similar UnitedHealth Group-approved symptom"screener. When in a UnitedHealth Group building, employees are required to wear"a mask in common areas. In addition, employees must comply with any state and"local masking orders
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Preferred Qualifications:

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    Experience in customer service call auditing, preferably in health care

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  • Previous healthcare / Medicare industry experience
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  • Knowledge of medical insurance deductibles, copays, and other basics
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    Bilingual in English and Spanish

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UnitedHealth Group is an essential business. The"health and safety of our team members is our highest priority, so we are taking"a science driven approach to slowly welcome and transition some of our workforce"back to the office with many safety protocols in place. We continue to monitor"and assess before we confirm the return of each wave, paying specific attention"to geography-specific trends. We have taken steps to ensure the safety of our 325,000"team members and their families, providing them with resources and support as"they continue to serve the members, patients and customers who depend on us.

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Some of the steps we've taken to ensure employee well-being include:

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  • Launched our ProtectWell app"and UnitedCARES program to help ease the burden and stress for our UnitedHealth"Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave"Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and"increased sanitization measures for employees who have been welcomed back to"our offices
  • Fully cover the COVID-19"healthcare costs for our employees
  • Employees who self-identify as"high risk or who live with someone who is high risk have been asked to remain"working from home

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You"can learn more about all we are doing to fight COVID-19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM

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Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's bestwork.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, SME, Senior, SR, Quality, Audit, hiring immediately

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Posted: 2020-10-29 Expires: 2021-02-01

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Quality Review Specialist - Minnetonka, MN - 891907

UnitedHealth Group
Minnetonka, MN 55345

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