14 days old

Quality Review Specialist - Minnetonka, MN

Minnetonka, MN 55345
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  • Job Code
    868833

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


The Quality Review Specialist evaluates telephonic interactions between consumers and sales agents to ensure adherence to key compliance, customer and organizational requirements. This position conducts evaluations and provides feedback to reduce errors and improve performance.

 

Primary Responsibilities:

  • Monitor agents and representatives for compliance with established processes, policies and guidelines.
  • Provide feedback and coaching to agents and representatives based on evaluation results
  • Utilize applicable systems / tools to maintain and document Quality metrics / outcomes
  • Identify opportunities to improve process performance
  • Create and maintain tracking reports in relation to performance
  • Serve as a subject matter resource to team members, supervisors and management staff

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-03-18 Expires: 2020-04-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Quality Review Specialist - Minnetonka, MN

UnitedHealth Group
Minnetonka, MN 55345

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