1 day old

Quality and Performance Manager

Miami, FL 33128
Apply Now
Apply on the Company Site
Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the cant be done, solving the most daunting challenges facing our customers.

Qualifications

Requires BA/BS with 10 years of experience with at least 4 years of management level responsibility. Incumbent has specialized knowledge in at least one area of expertise and a general knowledge in 1-2 other areas.

Responsibilities

Position Specific Description: Quality & Performance Manager (Senior) - Manages multiple new or existing organization process improvement initiatives based on company strategic plans. Manages program, project managers, and respective teams to implement organizational processes and best practices. Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives. Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up. Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys. Manages the performance of project evaluations, gap analyses, audits, and action plans.

General Job Description: Manages multiple new or existing organization process improvement initiatives based on company strategic plans. Manages program, project managers, and respective teams to implement organizational processes and best practices. Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives. Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up. Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys. Performs SWOTs as appropriate. Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3). Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts. Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.

Industry

  • Information Technology
Posted: 2021-06-17 Expires: 2021-07-17

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Quality and Performance Manager

Perspecta
Miami, FL 33128

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast