20 days old

PureConnect Developer - Telecommute

Columbia, MD 21044 Work Remotely
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  • Job Code
    887479
The purpose of this budgeted new request is to hire a senior software engineer to help support the CareServices Telephonic Outreach Team in ongoing expansion of the Genesys PureConnect phone system that supports HouseCalls, Optum At Home, and other clinical teams within CareServices.

The team currently has a backlog of user stories that require additional development resources to modernize the system, provide personalized member journeys through telephonic outreach, integrate PureConnect with other systems, and save money by reducing the scope of external vendors providing IVR-related services.

Not filling the position will put the team at risk of not being able to support the desired expansion of preventative care initiatives of the supported business units, the ability to support the goal of 1.85M HouseCalls visits for 2020, and the support of virtual offerings that are needed to add incremental visits in order to hit that goal. This position is included in the 2020 budget.

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference?  Make yourself at home with us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:
  • Design and build interactive, personalized, and self-service IVR's to improve member engagement and experience
  • Develop system integrations between PureConnect and other platforms used for member and health management
  • Build Marquee and/or other web-based dashboards for real-time stats, automation, and system monitoring
  • Interpret data and analyze results using statistical techniques to provide ongoing reports that aid in decision making
  • Work with leadership and other teams (Data, WFM, Telecoms, Call Center, etc.) to prioritize business needs
  • Help support daily operations related to PureConnect and Interaction Dialer
  • Data and table modification such as data quality analysis, indexing, archiving, change tracking, etc.
  • Drive technical innovation that provides value to the business while representing the ROI and value added
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
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Posted: 2020-10-07 Expires: 2020-11-06

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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PureConnect Developer - Telecommute

UnitedHealth Group
Columbia, MD 21044

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