1+ months

Psychiatric Triage Social Worker/Counselor FT - (114793)

Universal Health Services
Phoenix, AZ 85003
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  • Job Code
    114793
  • Jobs Rated
    123rd

The Psychiatric Triage Social Worker/Counselor provides telephonic and in person risk assessment and crisis intervention, initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care, facilitates the admission process and maintains communication with referral sources, families, patients and unit staff. The Psychiatric Triage Social Worker/Counselor also assists the Physician by providing face to face clinical assessments, including the history of presenting illness, family dynamics and supporting psychosocial information.

  1. Answers telephone within 3 rings using the appropriate greeting and attempts to obtain all pertinent clinical, demographic and insurance information from the caller to determine callers needs. Keeps aware of calls waiting in the queue which require immediate attention.
  2. Performs telephonic risk assessment to determine level of suicidality/homocidality with caller in crisis.
  3. Utilizes the 911 emergency systems whenever a caller is at serious risk to harm self or others.
  4. Provides specific telephonic referral to an appropriate resource whenever a caller is not appropriate for Horsham services.
  5. Accurately and thoroughly completes Inquiry Call Sheet (ICS) to include obtained information and outcome of telephonic assessment.
  6. Demonstrates knowledge of inpatient, partial hospitalization and IOP admission criteria and is able to apply such to individual patients.
  7. Upon determination of appropriateness for potential admission, obtains insurance information and accurately and thoroughly completes Insurance and Patient Admission Form (IPA).
  8. Faxes IPA/ICS to Patient Accounting immediately upon receipt of referral for an admission/evaluation to verify insurance benefits.
  9. Utilizes the Medical Assistance Eligibility Verification System (EVS) to verify eligibility, or contacts the Office of Medical Assistance telephonically, for all patients referred for services.
  10. Schedules assessments, psychiatric evaluations and admissions with potential patient/referral source within 24 hours.
  11. Explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for hospital stay.
  12. Provides directions or arranges appropriate transportation services via Hospital van, taxicab or ambulance as needed to transport patient to hospital.
  13. Documents each scheduled evaluation or admission on the Daily Assessment and Admission log.
  14. Assigns patient to appropriate unit based upon age and clinical presentation.
  15. Notifies unit staff of pending admission and provides pertinent clinical, demographic and insurance information. Notifies receptionist of pending information.
  16. Notifies Program Coordinator/Nursing Supervisor, Director of Nursing and Clinical Director of any special medical needs or accommodations patient may have which require evaluation and documents need and notification on ICS.
  17. Accurately and thoroughly enters information documented on the ICS and IPA into the computer as a call under the Call Management menu in accordance with unit protocol.

The Psychiatric Triage Social Worker/Counselor is based at our Honor Health Emergency Department Psychiatric Triage Unit and provides in person risk assessment and crisis intervention. The social worker/counselor coordinates with the Psychiatric Triage nurse, Emergency department Physician, ED Staff, Quail Run Intake and Quail Run providers relative to

the disposition of patients in the psychiatric triage unit. Disposition may include transfer to a higher level of care such as inpatient psychiatric care or discharge to providers in the community. The Psychiatric Triage Social Worker/Counselor determines appropriate level of care, facilitates the discharge/ process. The Psychiatric Triage Social Worker/Counselor assists the Physician by providing face to face clinical assessments, including the history of presenting illness, family dynamics and supporting psychosocial information.

  1. Provides initial assessment, suicide risk assessment, and other assessments such as MMSE as needed. Will provide re-assessments on patients with any extended time on unit.
  2. Demonstrates knowledge of inpatient, partial hospitalization and IOP admission criteria and is able to apply such to individual patients.
  3. Upon determination of appropriateness for potential admission to inpatient psychiatric level of care provides to inpatient psychiatric facilities patient packet and advises of need for hospitalization.
  4. Initiate petitions on patients who are danger to themselves or others and are involuntary to treatment.
  5. For patients not meeting inpatient hospitalization provides referrals sources and where possible schedules appointments for patients with community providers.
  6. Documents patient interactions in the EPIC system and as well assists Nurse and BHT with Q15 minute checks when requested.
  7. Provides short term supportive counseling to patients regarding their illness and care needs.
  8. Coordinate with Unit Nurse, Emergency Department Physician and relative staff disposition of each patient.
  9. Coordinates with Quail Run patients who are transferring to the facility for Inpatient Admission.
Job Requirements

Education: Masters Degree in Professional Counseling, Social Work, or Marriage and Family Therapy

Experience: Minimum of 2 years experience in mental health

License:Minimum Master or Associate Level Licensure from Arizona Board of Behavioral Health in area of specialty.

Additional Requirements:Successful completion of CPR Certification and successful completion of Handle with Careprior to assisting with a restrainingprocedure and within 30 days of employment. Valid Level I Fingerprint Clearance or the ability to obtain. The HonorHealth campus is a non-smoking facility.

Jobs Rated Reports for Social Worker

Posted: 2019-12-06 Expires: 2020-04-02

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Psychiatric Triage Social Worker/Counselor FT - (114793)

Universal Health Services
Phoenix, AZ 85003

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Social Worker
123rd2018 - Social Worker
Overall Rating: 123/220
Median Salary: $47,980

Work Environment
Fair
97/220
Stress
High
141/220
Growth
Very Good
44/220
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