7 days old

Provider Verification Outreach & Data Specialist - Greensboro, NC

Greensboro, NC 27401
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Training classes start soon? Apply today!


Part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.


This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 6:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3803 North Elm St, Greensboro, NC 27455


Primary Responsibilities:

  • Place outreach calls to network provider offices, conducting between 75 to 100 calls per day, to validate current Demographic data
  • Complete data updates while on the phone with the provider office, or via spreadsheets of data, or returned faxes
  • Deliver information and questions to provider in a positive manner to facilitate strong relationships with providers and their office staff
  • Complete provider demographic updates in applicable UHC systems that feed to online provider directories
  • Manage follow-up activities for timely inventory management of work in queue
  • Respond to inbound calls, returned faxes and emails from providers with a sense of urgency
  • Must meet established quality and production metric targets
  • http://www.brainshark.com/uhc/Welcome_to_PVO

This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-03-21 Expires: 2020-04-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Provider Verification Outreach & Data Specialist - Greensboro, NC

UnitedHealth Group
Greensboro, NC 27401

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