18 days old

Provider Service Representative - Remote Nationwide - 933622

Eden Prairie, MN 55344 Work Remotely
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  • Job Code
    933622

It's that time, isn't it? You're ready for the next step forward and an opportunity to build on your skills. And it just so happens that there's never been a better time to become a part of the team atUnitedHealth Group. We're driving even higher levels of sophistication in how provider networks are formed and operate. The goal is to improve quality of service while exploring new ways to manage costs. Here's where you come in. You'll use your knowledge of insurance claims and customer service to help create strong relationships with the providers in our networks. As you do, you'll discover the resources, backing and opportunities that you'd expect from a Fortune 5leader.

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TheProvider Service Representativeis responsible for assisting in the full range of hearing care provider relations and service interactions withinUnitedHealthcare Hearing.

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You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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Primary Responsibilities:

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  • Understand end to end provider and member journey
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  • Assist in call auditing to help enhance call quality and identify opportunities for improvement
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  • Assist in the design and implementation of programs that build/nurture positive relationships between providers and practice managers
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  • Support new provider portal implementations and assist in user acceptance testing
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  • Help implement training for internal staff and development of our network providers through education programs
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Taking a giant leap step forward comes with great challenge. You'll ensure provider service quality by making outbound calls to obtain data and verify information with providers as well as perform analysis and develop reports that help clarify operational issues and opportunities.

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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles youmay be interested in.

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Required Qualifications:

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  • High School Diploma or GED
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  • 2+ years of managed care or medical insurance experience
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  • 1+ year experience in a claims or provider support role
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  • 2+ years of experience with Microsoft programs including Excel and Word
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Preferred Qualifications:

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  • 1+ years of experience in a customer service role
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  • Salesforce experience
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  • 1+ year of experience with call center metric exposure
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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 7 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives thats second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Colorado Residents Only:The hourlyrange for Colorado residents is $15.00to $25.19.Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: #RPO, RPO, work from home, work at home, WFH, WAH, remote, hiring immediately, Provider Service Representative

Posted: 2021-07-10 Expires: 2021-08-09

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Provider Service Representative - Remote Nationwide - 933622

UnitedHealth Group
Eden Prairie, MN 55344

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