Energize your career with one of Healthcares fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, its a dream that definitely can come true. Already one of the worlds leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

Primary Responsibilities:

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• Responsible to Supervisor day to day activities for a call center operations team (including but not limited to monitoring, analyzing, improving as well as coaching, training, mentoring, motivating a group of team members)
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• Responsible to Lead and Develop People (Bring in the Right Talent, Foster Teamwork and Collaboration, Drive Employee Engagement, Develop People, Leverage Diversity and Inclusion, Learn and Develop Self)
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• Responsible to Deliver Value to caller (Optimize the caller experience, including compassion and empathy along with effective decision making)
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• Responsible to Communicate Effective (Communicate with Impact, Present Effectively, Listen Actively, Influence and Negotiate)
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• Responsible to Lead Change (Demonstrate Emotional Resilience, Manage Change, Implement Innovative Solutions)
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• Responsible to Drive Sound Decisions with High Quality of Execution (Make Decisions to Drive Action, Communicate Clear Direction, Manage Execution and Drive Operational Excellence)
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*** ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 10am-7pm/11am-8pm AST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located in the Montehiedra area in San Juan.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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• Associate Degree or higher degree completed
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• 3+ years of customer service experience
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• 2+ years of supervisor experience ( coaching, mentoring, day to day metrics)
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• 2+ years of call center experience
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• Proficiency with MS Office Suite
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• English proficiency (verbal and written)
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• You will be asked to perform this role in an office setting or other company location.
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• Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
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Preferred Qualifications:

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• Experience in Healthcare Industry
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• Experience managing a team in a call center setting
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• CMS Knowledge
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• Ability to process and route calls in a timely manner
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• Strong multi-tasking, organizational and time management skills
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Call Center, Claims, Supervisor, Customer Service, San Juan Puerto Rico