1+ months

Provider Customer Service Representative - Omaha, NE - $500 Sign On Bonus For External Candidates - 905833

Omaha, NE 68102
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  • Job Code
    905833

Training"classes start soon - apply today!

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Turn on"the news on any night of the week and you're likely to hear about the"changes that are sweeping through our health care system. It's dramatic. It's"positive. And it's being led by companies like UnitedHealthcare, part of"the UnitedHealth Group family of businesses. Now, you can take advantage"of some of the best training and tools in the world to help serve our members"by interfacing and solving issues with their health care providers. As part of"our Provider Services group, the quality of support you deliver will directly"translate into better care for their patients. This is no small opportunity."This is where you can bring your compassion for others while building your"career.

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This"position is full-time (40 hours/week) Monday - Friday. Employees are required"to have flexibility to work any of our 8 hour shift schedules during our normal"business hours of (7:00am - 8:00pm). It may be necessary, given the business"need, to work occasional overtime. Our office is located at 2717 N 118th Street"Omaha, NE.


What we do defines who we are. Take a deeper look at how"we're providing support during this global health crisis and search for a way"you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

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Primary"Responsibilities:

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  • Answer"incoming phone calls from health care providers (i.e. physician offices,"clinics) and identify the type of assistance the provider needs (EG. benefit"and eligibility, billing and payments, authorizations for treatment,"explanation of benefits)
  • Focus on"resolving issues on the first call, navigating through complex computer systems"to identify the status of the issue and provide appropriate response to"caller
  • Deliver"information and answer questions in a positive manner to facilitate strong"relationships with providers and their staff
  • Complete"the documentation necessary to track provider issues and facilitate the"reporting of overall trends
This role"is equally challenging and rewarding. You'll interact with providers with the"intent to develop a relationship with them. Within a high volume setting,"you'll need to develop knowledge of our various products and multiple levels of"benefits within each product in order to best assist our providers/customers.


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You'll be"rewarded and recognized for your performance in an environment that will"challenge you and give you clear direction on what it takes to succeed in your"role as well as provide development for other roles you may be interested in.

Required"Qualifications:

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  • High"school diploma, GED or equivalent work experience
  • Familiarity"with computer and Windows PC applications, which includes the ability to"navigate and learn new and complex computer system applications
  • Demonstrated"ability to listen skillfully, collect relevant information, build rapport and"respond to customers in a compassionate manner
  • Skilled"in problem solving to quickly assess current state and formulate"recommendations
  • If you need to enter a work site for any reason, you will be"required to screen for symptoms using the ProtectWell mobile app,"Interactive Voice Response (i.e., entering your symptoms via phone system) or"similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth"Group building, employees are required to wear a mask in common areas. In addition,"employees must comply with any state and local masking orders

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Preferred"Qualifications:

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  • 1+ years"of experience in a related environment (i.e. office, administrative, clerical,"customer service, etc.) using phones and computers as the primary job tools
  • Prior"health care experience

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UnitedHealth Group is an essential business. The health"and safety of our team members is our highest priority, so we are taking a"science driven approach to slowly welcome and transition some of our workforce"back to the office with many safety protocols in place. We continue to monitor and"assess before we confirm the return of each wave, paying specific attention to geography-specific"trends. We have taken steps to ensure the safety of our 325,000 team members"and their families, providing them with resources and support as they continue"to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

  • Launched our ProtectWell app and UnitedCARES"program to help ease the burden and stress for our UnitedHealth Group team members"and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to"support and inspire team members during this challenging time
  • Onsite social distancing and increased"sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for"our employees

You"can learn more about all we are doing to fight COVID-19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Helping"create positive customer experiences for providers and our members can drive"your sense of impact and purpose. Join us as we improve the lives of"millions. Learn more about how you can"start doingyour life's best work.SM


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Careers"with UnitedHealthcare. Let's talk about opportunity. Start with"a Fortune 10 organization that's serving more than 85 million people already"and building the industry's singular reputation for bold ideas and impeccable"execution. Now, add your energy, your passion for excellence, your near - obsession"with driving change for the better. Get the picture? UnitedHealthcare is"serving employers and individuals, states and communities, Military families"and Veterans wherever they're found across the globe. We bring them the"resources of an industry leader and a commitment to improve their lives that's"second to none. This is no small opportunity. It's where you can do your life's best work.SM

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Diversity"creates a healthier atmosphere: UnitedHealth Group is an Equal Employment"Opportunity/Affirmative Action employer and all qualified applicants will"receive consideration for employment without regard to race, color, religion,"sex, age, national origin, protected veteran status, disability status, sexual"orientation, gender identity or expression, marital status, genetic"information, or any other characteristic protected by law.

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**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.


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UnitedHealth"Group is a drug-free"workplace. Candidates are required to pass a drug test before beginning"employment.


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Keywords:"customer service representative, customer service, CSR, UnitedHealth Group,"call center, UnitedHealthcare, healthcare, health care, office, phone support,"training class, hiring immediately

Posted: 2020-12-12 Expires: 2021-01-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Provider Customer Service Representative - Omaha, NE - $500 Sign On Bonus For External Candidates - 905833

UnitedHealth Group
Omaha, NE 68102

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