1+ months

Provider Customer Representative - Dublin, OH - 887683

Dublin, OH 43017
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  • Job Code
    887683

Welcome to one of the toughest and most fulfilling positions available, where you personally make an impact to the members and providers we serve. Already one of the world's leading Healthcare companiesUnitedHealth Groupis restlessly pursuing new ways to improve our service levels and help people lead healthier lives. We offer the latest tools, intensive training program, and nearly limitless opportunities for advancement.

Expanding access to affordable, high quality health care starts here. This is where bold people with big ideas are writing the next chapter in health care. Join us and start doingyour life's best work.SM

Positions in this function are equally challenging and rewarding. You will be responsible for activities related to verifying our current provider demographic data, ensuring the accuracy of our online provider directories that connect members to the right providers at the right time, maximizing our provider and member experience. Activities will include: placing outbound calls to provider offices, entering changes to demographic data in multiple applications, and ensuring continuity with downstream systems. Know that we place high standards on our data integrity (up to 24 data elements) and on our quality.


This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 4:30:00pm. It may be necessary, given the business need, to work occasional overtime.


Training will be conducted virtually from your home.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at:https://info.uhg.com


Primary Responsibilities:

  • Placing outreach calls to network provider offices, conducting between 75 to 100 calls per day, to validate current Demographic data.
  • Deliver information and questions in a positive manner to facilitate strong relationships with providers and their office staff.
  • Direct access to complete system updates that feed to online provider directories.
  • Managing follow-up activities for timely inventory management of work in queue.
  • Respond to providers' inbound calls, returned faxes and emails with a sense of urgency
  • Completing work while on the phone with the provider office, or via spreadsheets of data, or returned faxes.
  • Providing feedback and attending coaching to improve individual performance.

This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma, GED or equivalent work experience
  • 1+ years of experience in a healthcare office or equivalent field
  • 1+ years of data entry experience
  • Intermediate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications.
  • Ability to create, modify and send documents in Microsoft Excel and Microsoft Word
  • If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

      Preferred Qualifications:

      • Experience working with healthcare providers
      • Experience working in a Medical Office
      • Experience handling system updates while on the phone with customers
      • Experience working in a production setting where Quality and Production were measured
      Soft Skills:
      • Ability to navigate a computer while on the phone
      • Ability to listen effectively to capture changes to information being given
      • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer.
      • Ability to remain focused in a service center environment with moderate noise level due to
      • Representatives talking, typing in computers, printers, and floor activity
      • Ability to communicate clearly and exhibit a professional telephone etiquette
      • Ability to drive phone conversations towards a successful conclusion

      UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

      Some of the steps we've taken to ensure employee well-being include:

      • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
      • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
      • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
      • Fully cover the COVID-19 healthcare costs for our employees
      • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

      You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

        Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doingyour life's best work.SM

        Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can doyour life's best work.SM

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

        Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, healthcare, health care, office, phone support, training class,hiring immediately
        Posted: 2020-11-04 Expires: 2021-01-24

        UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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        Provider Customer Representative - Dublin, OH - 887683

        UnitedHealth Group
        Dublin, OH 43017

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