The CXDM Project Manager is responsible for delivering a large, complex internal strategic process and governance framework. The role will focus on the successful development and governance of offer development processes. This role will interact at the Director and in some cases VP levels and report directly to the Portfolio Management Leader. Will work closely with Product managers and release project managers.
Key strategic partner between Shared Services and the CXPM Architecture teams.
Responsible for leading and managing assigned offer lifecycle governance from end-to-end
Work closely with Product manager and Program managers for offer development activities
Key stakeholders may vary by program but include: BE(s); CX Product Management; CX Platforms; CX Portfolio, Strategy & Partners; GSP or CX Regional & Business Leads; CX Product Management leaders and Shared Services leaders.
Develop and maintain interlocks with other CX organizations (region, portfolio strategy, etc.), engineering teams, Digital Transformation, Marketing, Go to Market teams and to drive execution and adoption of various processes
Provide peer leadership to the team they are working with to achieve the strategic business goals of the program
Enable the vision, strategy and business objective, while leading by example.
Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies
Elicits stakeholder feedback to appropriately gauge satisfaction and direction of the process
Bachelors Degree in Business or a related field, MBA or Masters degree preferred, plus 6+ years experience managing and leading large programs, developing processes/frameworks and implementing governance.
Requires a professional PMI certification PMP, PgMP or equivalent, but at minimum must understand formal program management methodology from PMI
Adaptable and able to function well within a highly dynamic environment, and can bring much needed stability and discipline
Project management thought leader and veteran with strong command over the PM competencies
Strong leadership capabilities and able to provide vision and strategic direction to the team
Highly effective at managing conflict. Is able to address unprofessional behavior swiftly in order to maintain a work environment that is consistent with Cisco values
Extensive systems integration experience, covering multiple-vendor solutions and 3rd party developments
Understanding of Software development lifecycle and delivery methodology, including Agile based PM frameworks
Well versed in core PMI competencies including time, cost and scope management, stakeholder, governance and communication management, risk management and quality management
Experience with navigating various environments where culture and structure varies within the organization with political navigation skills
Strong Negotiation skills: Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation.
Very proficient in the following software tools: Quip, Excel, Word, PowerPoint, smartsheet, AHA! And Sharepoint.
Consulting capabilities and experience is strongly preferred including capabilities to influence, interface with senior leadership and navigate political landscapes
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