1+ months

Project Manager - CPS Acquisitions Incubation

Cisco Systems Inc.
San Jose, CA 95113
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What You'll Do

Customer and Partner Services (CPS) is part of the Operations organization at Cisco. This organization is responsible for running Cisco's Quote to Cash operations and support for Customers and Partners. We also are responsible for the Sales Crediting and Compensation for Sales as well as running Cisco's Demo Loan Program.


CPS Incubation Services is responsible for integrating Acquisitions, New Biz Models, New Offers, New Capabilities & Transformation into CPS Run-The-Biz engine. We do this by performing Ops Assessments, Readiness, Capacity Planning, driving Simplification of Processes & Policies and then driving Scalability by means of Automation. We play a dual of Assessors/Enablers/Optimizers for some areas & additional role of Incubators for some other areas.  We are both doers and consultants/mentors. We provide both the Subject Matter Expertise and Transformation Initiative Oversight and Management


The Acquisitions team within CPS - Incubation Services offers an opportunity to those with passion and creativity to make a difference and drive business success, solve real operational problems through innovative solutions. We drive seamless integration and operationalization of cutting edge new business models and acquisitions in cloud, security, IoT and software areas whilst ensuring a consistent Customer Partner experience. You will influence the execution design to ensure Customer Partner impacts and impacts to CPS are minimized while accelerating Ciscos ability to go-to-market with the offerings of the newly acquired companies.


If you are one of those individuals who would like to be part of the exciting transformation to a software company that Cisco has undertaken and would like to do it first hand as we integrate the acquired companies Quote to cash process with ours and help them scale, then this could be a fit for you.


As a Project Manager in a small and agile team, you will drive home solutions, implement and integrate operational processes that help Cisco scale and succeed in its transformational endeavor. You will :

  • Provide project management and ensure operational readiness is achieved for the acquisitions that are being integrated with Ciscos mainstream business functions
  • Evaluate integration solutions in the light of operational impacts and influence solutions that enhance the quality of operational delivery and customer experience
  • Solve challenging situations in definition/validation of end to end operational processes
  • Forecast resource plans and budget needs for the various CPS teams to scale to support the business
  • Proactively identify and manage Risks & Roadblocks effectively
  • Provide direction and extract inputs from a team of specialized SMEs when available or be self-enabled to paint an end to end picture of impacts on Offer commercialization
  • Add positive impact to the organization by driving metrics metric analysis and deep dives to root cause and suggest corrective actions in case of issues/unfavorable deviations from target success criteria.


Who You'll Work With

You will collaborate with and influence Offer Monetization Office(OMO), OLE, and other partner teams in solution execution design and process definition to mitigate customer/partner/CPS impact.  You will produce Communication using media such as power point & email tailored to different audience (Stakeholders, Senior management, Team, X-functional partners).  You will collaborate with the various Program leads/members within the team to actively exchange information, decisions and conduct interlock sessions to ensure dependencies and overlaps are addressed.


Who You Are

You will have a thorough understanding of Business fundamentals and proven experience of leading cross-functional initiatives.  You are also a high energy, highly motivated, and a go-getter person.  You possess an ability to work with multiple leadership styles, and be effective in ambiguous and unstructured situations while also working independently and be a quick learner, able to move fast and adapt to changing pace.  Deep understanding of all or any one Ciscos CPS operations, Commerce process and Software offer commercial process, and prior experience of Ciscos acquisition integration effort will be highly preferred.

  • Possess Excellent Written and Verbal communication skills
  • BA/BS a minimum in Technical/Business (Masters preferred)
  • At least 7 years of hands-on Project/Program Management experience in a highly cross-functional environment

Desired Skills
  • Understanding of Ciscos Business Processes, Functional & Operations Processes
  • Proficiency in using productivity tools, MS suite of products

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2019-09-06 Expires: 2019-10-21

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Project Manager - CPS Acquisitions Incubation

Cisco Systems Inc.
San Jose, CA 95113
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