Lifion by ADP -- Program Manager

We are a special venture within a large established company. We are "re-writing the rules" and defining our own standards for success. We have access to the resources of a Fortune 500 with the velocity of a startup. Our team is high powered and committed: we expect the same from every person we hire. Our industry is at the beginning of a transformational shift and we intend to lead it.

We are building products and services to help both organizations and people succeed and grow in their professional endeavors and we are looking for out of the box thinkers to help bring us to market.

Lifion by ADP is looking for an experienced Program Manager to drive client engagement and ensure solution delivery. This role will develop and manage the client relationship. The Program Manager will also be responsible for managing the delivery of projects/programs including; development of comprehensive delivery plans, solution design facilitation in alignment with business goals, and project execution to scope/timeline/quality standards.

The role holder will also raise the bar in the areas of customer obsession, product evangelism, ownership, a bias for action, and delivering results.

Responsibilities:

• Track record of working in a client-facing environment and developing/driving initiatives to ensure or improve upon a client's ROI with your services
• Manage multiple client relationships and projects concurrently
• Collaborate with Product, Implementation, and Project Managers from other workstreams to define and implement Launch Readiness for all phases of the rollout of the Lifion solution.
• Ensure client adoption through the deployment of change management strategies
• Optimization of scope capture, impact assessment, prioritization, roadmap planning, and communications
• Drive planning, analysis, design, validation, and delivery of all initiatives
• Develop small/medium size project plans inclusive of task scoping, effort estimation, dependency mapping, and critical path identification
• Align schedules, priorities, and resources across multiple parallel projects
• Actively participate in the development of testing strategy and plans
• Monitor and report on project status/health, issues/risk, and change introduction
• Cultivate and leverage relationships with business stakeholders/IT to influence, drive consensus, and resolve conflicts

Requirements:

• 8+ years' experience in program management and client relationship management.
• Experience translating business needs into roadmaps and delivery plans
• Experience in program/project planning, dependency/task/risk management, testing, communications
• Experience leading enterprise software implementations of varying size and complexity using
• Accomplished verbal and written communication, with the ability to construct easily consumable messaging for a broad range of audiences
• Strong analytical thinker with the interpersonal skills to influence, maintain strong relationships, and collaborate at all levels
• Proven track record of managing multiple concurrent projects/programs and successful delivery in a cross-functional environment
• Able to effectively prioritize work/deadlines in a fast-paced environment
• Ability to navigate and operate through ambiguity