25 days old

Program Manager

Cisco Systems Inc.
Carolina Shores, NC 28467
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Strategy and Planning Manager CX Centers Stakeholder Management, Accountability and Communications

What Youll do

This position supports the Global CX Centers stakeholder management, accountability and communications (also known as SMAC) goals to advance every stakeholder partnership by holding one another accountable for shared outcomes, shape a narrative that articulates our value to stakeholders, and communicate proactively, consistently and with purpose.This position is within the larger CX Global Centers Stakeholder Management team.

  • Develop and maintain Stakeholder maps
  • Establish Interlock Processes between CX Centers and stakeholders so that we understand what they need, how we meet their needs, and what we need from them
  • Enhance stakeholder interactions by enabling and highlighting the exchange of value between CX Centers and our stakeholders.
  • Drive Stakeholder Feedbackto appropriate functions for visibility and action
  • Build cross-functional collateral that articulates CX Centers value
  • Establish a Value Vault for centralized access to value collateral
  • Enable consistent and proactive processes and communication
  • Identify and elevate Best in Class communication

Who You'll Work With

CX is a team of world-class technical experts whose #1 focus is to deliver best in class customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee satisfaction scores.

SMAC is a small but mighty team with members globally in the UK and USA. The business analysts, project managers, and communications professionals work collaboratively to ensure Stakeholders recognize and value the role CX Centers plays in our shared successes.

Who You Are

5+ years of experience in a multinational environment (excellent English is a must have)

Experience in Customer Experience, Services, or Support will be an advantage

Excellent Power Point design and data representation skills

Excellent team player to assist other team members and share best practice

Strong communication skills and ability to present ideas, status, and concepts to team and stakeholders

Good time management skills with a high sense of ownership and stakeholder management skills

Results-driven and customer-focused

Work effectively under pressure

Curious, creative, self-reliant and willing to learn on the fly

Technology bias and interest to understand the current Cisco product and services portfolio

Basic Cisco financials understanding and business acumen

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Posted: 2020-11-04 Expires: 2020-12-19
Sponsored by:
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Program Manager

Cisco Systems Inc.
Carolina Shores, NC 28467
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