14 days old

Production Operation Team Lead

Cox Automotive
Metairie, LA 70005
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*Primary Location: *3445 N Causeway Blvd, Metairie, LA, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214716
As member of the leadership team, the *Lead Registration Administrator *provides the on-site supervision of a process, work-flow, and/or procedure and daily support to a team of Registration Administrators or Client Relation Specialists. The Lead Registration Administrator drives the success of the team and must possess maturity, attention to detail, the ability to delegate effectively, be able to transfer knowledge, train, and perform the responsibilities of a registration administrator or client relation specialists successfully. This role assists management with reports, staffing, defining team member daily assignments, identifying training opportunities, helps resolves escalated customer issues, and with a sense of urgency, effectively communicates any team member infractions of Cox policy and state procedure to the direct supervisor or manager.


Under remote or little supervision, the *Lead Registration Administrator* provides daily assistance and support to the direct supervisor or manager by developing solutions or alternatives to a variety of problems and providing on-site daily supervision of a team of registration administrators or client relation specialists. This role performs a variety of office support tasks, including answering the telephone, recording and forwarding messages, answering questions via email, fax or telephone about sales taxes and motor vehicle fees and requirements, and entering data into the computer. Follow up phone calls to customers and vendors may be necessary.


*Your role:*




* Monitor and direct effectively the daily activities of a process, work-flow, procedure, and/or high volume, strategic accounts

* Assist with identifying team member training opportunities

* Conduct team member training and staffing assignments

* Ensure daily, weekly, or monthly reports are accurate and delivered on time to management

* Provide client and vendor feedback to supervisor/manager

* Effectively communicate any team member infractions of Cox policy and DMV state policy/procedure to management

* Provide support to the team with training and by answering any process and/or DMV state policy/procedure questions

* Assist with resolving escalated client issues

* Communicate to clients the new process flows and/or feature sets

* Assist with the onboarding process of a client or team member

* Assist with the checking, typing, cash out, shipping, and/or document scanning processes

* Process OLRS transactions

* Perform warehouse duties when receiving inventory shipments

* Perform the duties of Courier, that includes the delivery and pick up of documentation, registration and license plates from customers within the region

* Other duties/tasks assigned


Qualifications: *Required Experience (minimum):*




* Highschool Diploma or GED

* Excellent communications skills (verbal and written)

* Ability to prioritize (and reprioritize) when necessary

* Strong attention to detail and organizational skills

* Ability to multi-task

* Excellent Customer Service skills and ability to perform professionally

* Expert Knowledge of DMV title and registration process

* Ability to transfer knowledge and motivate others

* Self-motivated professional and possess ability to meet deadlines with little supervision

* Technically savvy with a proficiency in Microsoft Office products and ability to become proficient in a proprietary software

* Ability to work and lead in a fast-paced environment under time-sensitive requirements

* Must have a clean driving record





Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-07 Expires: 2021-07-22
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Production Operation Team Lead

Cox Automotive
Metairie, LA 70005

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