29 days old

Product UI / UX Specialist

Cisco Systems Inc.
San Jose, CA 95113
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Product UI / UX Specialist

Who We Are:

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing teams, and the Customer and Partner Experience (CXPE) group is transforming how Cisco delivers value to our customers & partners via our product portfolio. The CX Cloud DevOps and Release teams are charged with leading the lifecycle of servicesfrom inception and design, through deployment, operation, refinement, release, and eventual decommissioning for the CXPE group. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers.

What Youll Do:

  • Help define the overall strategy for UI/UX, the roadmap, and business plan to achieve a best-in-class User Experience.
  • Conduct primary and secondary user research.
  • Conduct and evaluate quantitative and qualitative research.
  • Perform market and competitive research.
  • Work closely with cross-functional teams to identify and evaluate research topics.
  • Plan and implement user research strategies and methodologies.
  • Advocate research findings to diverse audiences through written and oral presentations.
  • Mentor and coach junior UX researchers on the team.
  • Perform usability studies with consumers.
  • Ask questions, gather data, and analyze data.
  • Use a diverse set of UX research tools.
  • Participate in UX demos and sign off UX deliverables to ensure high quality.
  • Working knowledge of various CMS tools to create, deploy and manage content.

Learn more about CX Cloud at:

https://www.cisco.com/c/m/en_us/customer-experience/cx-cloud.html

Who You'll Work With:

Residing in the CX Cloud Operations team, this role will work across functions, and partner with other engineering teams within the Cloud Ops team, the CX Cloud Platform, Security, Release, and Applications teams. Every day and every interaction will be unique, engaging with a diverse representation of Product Management, IT, Digital Transformation and our architecture and delivery teams to establish and mature our DevOps practices and approaches.

Who You Are:

  • 5+ years of product management experience working on UX or UI features on a professional software team.
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
  • Experience with remote testing tools.
  • A strong desire for creative problem-solving with a positive attitude.
  • Excellent time-management skills.
  • Ability to work in dynamic & fast-paced environments.

Why Cisco:

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do you cant put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

CPXE
Posted: 2021-05-14 Expires: 2021-06-14
Sponsored by:
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Product UI / UX Specialist

Cisco Systems Inc.
San Jose, CA 95113
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