1+ months

Product/Technical Support Analyst (Construction Equipment)

Fort Mill, SC 29715
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Perform data analysis from telematics, parts, and Service system information to help identify and resolve trends. Use extensive industry knowledge to perform and complete project management/tasks as assigned by manager and senior leadership.\u0026nbsp; Help develop useful reporting to analyze and layer in with equipment parts/repair industry knowledge to improve fleet uptime and limit TCO.\u003C/strong\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EMajor Tasks, Responsibilities and Key Accountabilities:\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EUse strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem.\u0026nbsp;\u003C/li\u003E\u003Cli\u003EPrepare and deliver insights and recommendations based on analyses.\u003C/li\u003E\u003Cli\u003EInterpret data based on specific knowledge of statistics and procedures used.\u003C/li\u003E\u003Cli\u003EProvide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology.\u003C/li\u003E\u003Cli\u003EProvide input on strategy based on knowledge of industry and technology trends.\u003C/li\u003E\u003Cli\u003EFacilitate workout problem-solving sessions with multiple groups of people.\u003C/li\u003E\u003Cli\u003ESynthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to their areas of responsibility.\u003C/li\u003E\u003Cli\u003ERemotely assist technicians in diagnosing technical issues with Compact Construction Equipment\u003C/li\u003E\u003Cli\u003EMonitor and utilize telematics systems to help diagnose and resolve machine issues\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EEnvironmental Job Requirements:\u003Cbr /\u003E \u003Cbr /\u003E \u003C/span\u003E\u003C/strong\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EMinimum Qualifications:\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EMust be eighteen years of age or older.\u003C/p\u003E\u003Cp\u003EMust pass the Drug Test.\u003C/p\u003E\u003Cp\u003EMust pass Background Check.\u003C/p\u003E\u003Cp\u003EMust pass pre-employment test if applicable.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EOther Required Qualifications:\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMust have extensive experience and knowledge of complex Hydraulic, Electrical, and Diesel engine systems\u003C/li\u003E\u003Cli\u003EMust have experience in service department of manufacturing/dealership/rental organization\u003C/li\u003E\u003Cli\u003EMust have extensive knowledge of construction equipment commonly used in the rental industry (skid steers, excavators, aerial).\u003C/li\u003E\u003Cli\u003EExperience using parts, service, and operator manuals\u003C/li\u003E\u003Cli\u003EMicrosoft Office proficiency with intermediate Excel skills\u003C/li\u003E\u003Cli\u003EExcellent communication skills both verbal and written\u003C/li\u003E\u003Cli\u003EExcellent computer skills in various systems and diagnostic programs\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EEducation Required:\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E \u003C/strong\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree / technical program or equivalent degree in a field of study related to the job.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EYears of Relevant Work Experience:\u003C/span\u003E\u0026nbsp;\u003C/strong\u003E5\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EPhysical Job Requirements:\u003C/span\u003E\u0026nbsp;\u003Cbr /\u003E \u003C/strong\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EPreferred Qualifications:\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u0027s Degree is preferred.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EKnowledge, Skills, Abilities and Competencies:\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ELeverages Partnerships\u003C/li\u003E\u003Cli\u003ETeamwork Adaptability\u003C/li\u003E\u003Cli\u003EProblem Solving\u003C/li\u003E\u003Cli\u003EStrong quantitative skills such as statistics and data analysis\u003C/li\u003E\u003Cli\u003ESelf-Development\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-01-11 Expires: 2020-04-18

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Product/Technical Support Analyst (Construction Equipment)

Home Depot
Fort Mill, SC 29715

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