25 days old

Product Support Specialist

Tokyo
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The Product Support Specialist (PS) focuses on investigating technical customer issues and resolving them so that customers businesses are returned to normal operations. This entails using deep product expertise for hands-on troubleshooting, coordinating internal resources effectively and communicating professionally with customers.


This role is perfect for someone who loves problem solving or is looking to transition from an Engineering to a Customer Success role. Please submit your resume in English.


**About the job:**


Become a Xandr platform expert

Manage post-implementation support cases from our customers in Japan

Communicate with customers to understand the issue, analyze data, and isolate the problem

Design tests and develop custom scripts to facilitate issue diagnosis and resolution

If an issue requires escalation, collaborate effectively with Product, Engineering and Commercial teams in order to ensure prioritization and resolution

Collect and organize product feedback from customers to guide product roadmap

Help build our Services presence in Asia, developing best practices, customer facing assets, and internal resources


**Required**


Technical skills in Internet technologies, e.g., HTML/JS, SQL, REST APIs, Python, etc.

Analytical Thinking, and Data Analysis skills for effective investigation

Fluency in Japanese and English


**Preferred**


At least 3 years of relevant work experience with a degree

Knowledge about digital advertising industry and advertising technology solutions

Strong customer communication skills

Experience in remote and cross-functional collaboration
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-05-20 Expires: 2021-06-19
Sponsored by:
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