23 days old

Product Support Representative (Service) - Eden Prairie, MN - 892623

Eden Prairie, MN 55344
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  • Job Code
    892623

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.SM


Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.


The hours during training will be 8:00am to 5:00pm Monday-Friday.


Primary Responsibilities:

  • Receive inbound calls regarding service and troubleshooting needed for customers with UnitedHealthcare hearing aids.
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Punctual adherence to scheduled work start times
  • Respond to complex customer calls regarding the use, maintenance and repair of hearing aids
  • Ideal candidates should have excellent communication skills, problem solving skills, ability to be flexible in daily assignments and a passion for assisting customers with their healthcare needs
  • Retain customer sales by providing tier 2 trouble shooting to prevent potential hearing aid return issues: reprogramming concerns; product repair
  • Partner with audiologists and hearing professionals regarding tier 2 troubleshooting and repair of hearing aids
  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
  • A high degree of problem-solving, combined with a superior commitment to
  • Customer Service: Inbound and outbound calls
    • Quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
    • Solve problems systematically, using sound business judgment, and following through on commitments
  • Strong data entry skills and proficiency use of a PC, including the ability to locate and interpret complex information from multiple systems
  • Documentation of customer concern and outcome while on the call with the customer
  • Other tasks or special projects as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

    "
  • High school diploma/GED required
  • "
  • 1+ year customer service experience within a call center environment
  • "
  • 1+ year data entry experience including analysis of information entered
  • "
  • Beginner level of proficiency with Microsoft Word and Excel and other Windows based applications(basic navigation of and creating a document, and the ability to filter and sort through spreadsheets)
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

PreferredQualifications:

    "
  • Healthcare or hearing aid experience preferred
  • "
  • Experience troubleshooting customer inquiries via telephone

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.


Some of the steps we've taken to ensure employee well-being include:

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html


Careers at UnitedHealthcare Employer & Individual.We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This isyour life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords:Customer Service Representative, Customer Service, CSR, UnitedHealth Group, UnitedHealthcare, Health Care, Office, hiring immediately, UHG, hiring immediately

Posted: 2020-11-04 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Product Support Representative (Service) - Eden Prairie, MN - 892623

UnitedHealth Group
Eden Prairie, MN 55344

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