29 days old

Product Support Representative (Service) - Eden Prairie, MN - 934045

Eden Prairie, MN 55344
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  • Job Code
    934045

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.SM

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Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.

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Primary Responsibilities:

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  • Receive inbound calls regarding service and troubleshooting needed for customers with UnitedHealthcare hearing aids.
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  • Constantly meet established productivity, schedule adherence, and quality standards
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  • Punctual adherence to scheduled work start times
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  • Respond to complex customer calls regarding the use, maintenance and repair of hearing aids
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  • Ideal candidates should have excellent communication skills, problem solving skills, ability to be flexible in daily assignments and a passion for assisting customers with their healthcare needs
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  • Retain customer sales by providing tier 2 trouble shooting to prevent potential hearing aid return issues: reprogramming concerns; product repair
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  • Partner with audiologists and hearing professionals regarding tier 2 troubleshooting and repair of hearing aids
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  • Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
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  • A high degree of problem-solving, combined with a superior commitment to
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  • Customer Service: Inbound and outbound calls""
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    • Quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
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    • Solve problems systematically, using sound business judgment, and following through on commitments
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  • Strong data entry skills and proficiency use of a PC, including the ability to locate and interpret complex information from multiple systems
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  • Documentation of customer concern and outcome while on the call with the customer
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  • Other tasks or special projects as assigned
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • Monday-Friday Employees must be flexible to work any shift between 8:00am-8:00pm CST
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  • 1+ year customer service experience within a call center environment
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  • 1+ year data entry experience including analysis of information entered
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  • Experience with Microsoft Word and Microsoft Excel and other Windows based applications (basic navigation of and creating a document, and the ability to filter and sort through spreadsheets)
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualification:

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  • Healthcare or hearing aid experience
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  • Experience troubleshooting customer inquiries via telephone
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: Eden Prairie, MN, Customer Service Representative, Customer Service, CSR, UnitedHealth Group, UnitedHealthcare, Health Care, Office, hiring immediately, UHG, hiring immediately #rpo

Posted: 2021-05-27 Expires: 2021-06-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Product Support Representative (Service) - Eden Prairie, MN - 934045

UnitedHealth Group
Eden Prairie, MN 55344

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