5 days old

Product Support Representative - Colorado Springs, CO

Colorado Springs, CO 80903
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  • Job Code
    869382

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM


If putting a smile on someone's face puts one on yours, you belong on our team.  Here at Optum and UnitedHealth Group, we've brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursement. Your helpful personality combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while building a career.


This position is full - time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at  9945 Federal Ave. Colorado Springs, CO 80921.


Primary Responsibilities:

  • Submit, monitor and process electronic and product requests through e - commerce systems
  • Create and update customer e - commerce profiles ensuring accurate demographic and transaction details
  • Receive inbound and make outbound calls to providers and gateways to help troubleshoot claim submissions
  • Review, interpret and document call history notes on customer profiles
  • Use eMail, PC, Telephone, Fax, and e - commerce ordering and workflow systems on a daily basis
  • Consistently meet or exceed established productivity and quality standards
  • Conduct other tasks or special projects as assigned in order to meet business objectives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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Posted: 2020-05-21 Expires: 2020-06-20

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Product Support Representative - Colorado Springs, CO

UnitedHealth Group
Colorado Springs, CO 80903

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