15 days old

Product Quality Engineer

Cisco Systems Inc.
Rose Hill, NC 28458
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What You'll Do

Ownership of New Product Introduction Quality, Factory Quality and Field Quality, as well as driving detailed quality improvements, while working in close engagements with internal and external partners. Ownership of product quality, both hardware and software, for assigned product family. Factory yield performance management to factory quality goals. Ensure New Product Introductions meet quality requirements through phase gate reviews. Perform data analysis to detect trends in field reliability performance.   Perform field critical issue management by working with cross functional teams to identify units for failure analysis, pursue root cause(s) of failure and partner with these organizations in their development of corrective actions to address design, software, and manufacturing processes to corrective product deficiencies.  Work with the business, IPT teams, and manufacturing partners to propagate known solutions across adjacent legacy products and new products, thus improve the customer experience with Cisco products.

Who You'll Work With

You will work with both internal Cisco stakeholders and external partners/customers to improve product quality. You will work with the New Product Introduction Team such as Development Engineers, Manufacturing Engineers, Test Engineers, Failure Analysis Engineers, and Manufacturing partners to ensure the right level of quality on new products. The Product Quality Engineers also work with external partners and customers on improving product quality and reducing field failure rates. You will have the ability to inspire change and improve product quality in collaboration with a diverse multi-functional team while making a difference to Cisco's customers.

Who You Are

You excel at data analytics and can transform and model data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making. You have good software knowledge and understand how to measure and improve software quality. You can lead individuals and teams to determine root cause of field failures.  You can provide risk assessment. You can also determine if appropriate screens or containment actions should be implemented based on failure mechanism and data analysis until such time that long term corrective action(s) are put in place. You can prepare technical reports, summarize them, and communicate with appropriate Quality, Manufacturing, Business Ops and Engineering teams in an effective and collaborative manner. You can assist with change implementation and the objective to transition the organization from a reactive to a proactive culture to better meet internal and external customer requirements.  You are able to harmonize with functional groups at all levels to address and resolve critical product and customer issues.


BS/BA in Engineering (Electrical, Mechanical, Industrial) or Data Analytics. Very good knowledge of data analytics tools. Software knowledge. Preferred: Familiarity with Agile PLM, Agile Scrum, and tools automation techniques / best practices.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2021-03-31 Expires: 2021-05-01
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Product Quality Engineer

Cisco Systems Inc.
Rose Hill, NC 28458
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