1+ months

Product Manager, Unified Communications

Cox Communications Inc
Atlanta, GA 30303
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*Primary Location: *6205-B Peachtree Dunwoody Rd, Atlanta, GA, USA
*Division: *Cox Communications Inc
*Job Level: *Manager/Senior Manager
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *212715
*Role Summary*

Provides continuous and visible leadership for current product performance and future development and deployment plans; Accountable for and serves as an authority on all aspects of product portfolios lifecycle including: launch, customer experience, financial and operating metrics, enhancement priorities and product roadmaps; Recognized as subject matter expert on multiple products; Models passion and drive for change and/or enhancements to satisfy customer needs and optimize customer experience through product innovation and/or improvements to internal organization, processes and technology; Recommends resources to address/balance customer needs; Operates with considerable latitude for independent judgment; Negotiates issues with peers and 1st level Mgmt. to synthesize ideas and solutions that impact operational results.; May be responsible for product program(s) that involve single to multi-year plans; Develops, or provides guidance to develop, innovative solutions to highly complex matters; Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact industry and/or corporate results; Provides mentorship and guidance to team members and associates.

*Primary Responsibilities*

* Responsible to deliver activities and tasks necessary for successful product development and launch projects and achievement of business objectives. Contributes to planning, budgeting, resourcing, and monitoring results.

* Manage and review allocated budget and actual spend for product development and lifecycle activities.

* Guide and support cross-functional teams to move ideas through a project funnel from ideation through deployment as the champion and owner of the initiative.

* Developing as leader with respect to project development, team interactions, business insights and product management.

* May generate business insights which guide product solutions.

* Identify customer expectations and unmet needs with product and services to innovate and create solutions that address gaps and enhance customer experience. Directs product features from ideation through deployment.

* Analyze customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.

* Develop a documented product vision which aligns with and/or enhances customer needs, market and competitive trends and corporate strategy.

* Translate vision into clear and defined business requirements to drive functional specifications and technical requirements.

* Drive the development of business cases which define the product value proposition to support product and services roadmap investments in collaboration with business partners.

* Research and evaluate product performance to prioritize product improvements that optimize customer experience and strengthen financials.

* Facilitates communication amongst project leaders, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current product state and vision.

* Create, sustain, and optimize operational practices and procedures to drive efficiencies.

* Monitors developments within the industry, vendor community and technology trends, and considers these in light of product roadmaps.

* Is a recognized leader and authority in the organization in a broad product group or in a narrow but specialized product.

* Researches customer needs to further the organizations objectives. Directs investigations of areas of considerable novelty and importance for which precedents are lacking in areas critical to the overall product program.

* Is consulted by associates and others with a high degree of reliance placed on his/her interpretations and advice.

* Contributes to recommendations to management regarding facilities, personnel, and funds required to carry out product programs that are directly related with and directed towards fulfillment of overall organizational objectives.

* The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

* Primary support of Hosted VoIP, UC/UCaaS, CCaaS and other telephony and collaboration services.

* Lead LBGUPS and facilitate process reviews in support of assigned products.

* Develop M&Ps, Job Aids in support of fulfillment and installation of assigned products.

* Provide technical expertise including M&Ps and job aids for configuration and troubleshooting of support product.

* Lead and or assist in POC and product/solution evaluation.

* Identify hardware requirements, dial plans, and migration strategies.

* Support hybrid and SIP tech and VOIP infrastructure systems, maintenance, and upgrades.

Qualifications: *Minimum*

* 7 or more years of experience required in related field (e.g. Product Management).

* 5 or more years of experience required if candidate possesses a related advanced degree.

* Technical

* Strong working knowledge of leading UCaaS solutions (Webex, M365/Teams, Zoom, Office 365).

* Strong working knowledge of leading Hosted VoIP/UCaaS Peripherals (handsets, headsets, cameras, etc.)

* Strong working knowledge of core telephony concepts such as signaling, codecs, dial plans, phone number manipulation, call routing.

* Good understanding of LAN/WAN concepts and supporting infrastructure.

* Experience with Enterprise Voice deployments and rollouts.

* Experience integrating IP and TDM based telephony solutions.

* Exceptional troubleshooting and analytical skills.

* Non-Technical

* Attitude, and demonstrated drive and desire to get things done.

* Previous experience in serving as an LBGUPS SME to the wider organization of boundary partners and markets for their assigned products and applications.

* Ability to convey the business value proposition of communication and collaboration.

* Demonstrated team player with excellent customer service attitude and team focus.

* Experience working in both a virtual, and structured environments.

* Demonstrated experience in developing technical and non-technical business requirements either in a waterfall or Agile environment.

* Demonstrated ability to work proactively and under pressure.

* Excellent communication and presentation skills, both verbal and written, with proven ability to influence stakeholders at all levels up to Executive/Director level.


* BS preferred, associate degree in IT-related field required or 5 years of hands-on Communication and Collaboration voice experience.

* Experience consulting in Communication and Collaboration solutions with customers.

* Experience implementing Communication and Collaboration solutions with voice.

* Prior professional services/engineering experience preferred.

* Previous consulting experience with a leading consulting firm or Sales Engineering experience a plus.

* Lean Six Sigma Certification, iGrafix and ITIL Framework experience a plus.

* Experience managing numerous projects/initiatives simultaneously in a matrix organization highly desired.

* Industry certifications in the data networking, UC/cloud Voice space a plus.

Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-04-05 Expires: 2021-07-12
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Product Manager, Unified Communications

Cox Communications Inc
Atlanta, GA 30303

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