16 days old

Product Manager

Cisco Systems Inc.
San Jose, CA 95113
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What You'll Do
CX Digital Transformation team is looking for a Product Manager to lead the execution of our Internal Service Cloud Platform within our Customer Experience organization. You will be responsible for the prioritization of solution and architecture requirements for new functionality and integration of existing capabilities within Case Management and Automation platforms that unify our support engineers and customers to provide a best in class Customer Experience. The capabilities will be managed through their lifecycle to make continual improvements to drive value for customers. You will engage with geographically dispersed stakeholders to understand complex requirements and implement them in products that are API and cloud solutions. You will establish collaborative relationships to have regular sessions to establish priorities, determine and drive successes, and address challenges to drive these highly visible deliverables.

Who You'll Work With

CX Product Managers play a pivotal role working collaboratively across the organization to deliver customer requirements that enable CX capabilities for our internal users. As a Product Manager you will work cross functionally with other Product Managers, Business Stakeholders, Change Management, Technical experts, and CX Engineering to prioritize solution requirements that enables business outcomes for CX. You will work with Experience Design Engineers to drive maximum reuse and rapid adoption while enabling the best customer experience and value. You will be responsible for translating business requirements into functional requirements for engineering. The team works with Engineering to deliver capabilities for CX Service offers. We deliver innovative capabilities for our customers in an agile environment. We take pride and ownership of our products. We work hard but have a lot of fun doing it.

You have experience in the following

  • 10+ years of experience in leading digital product management
  • Very strong expertise and experience in Agile Development using Scaled Agile Framework
  •  Experience with AI/ML solutions that drive "measurable" business outcomes.
  •  Salesforce product knowledge (Service Cloud, Einstein Analytics, Einstein Bots, Community Cloud)
  • Salesforce Administration Certification and Service Cloud Consultant
  • Has led & successfully delivered on large digital transformation program with tangible business outcomes
  • Has performed as a product management lead. In doing so, you have led a matrix team of business analysts, process architects as part of a large program and provided guidance, coaching and mentoring to ensure that the business outcomes of the program was met
  • Experience translating business requirements into technical requirements using Aha!
  • Speaks with authority and writes with clarity.

We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2020-10-09 Expires: 2020-11-09
Sponsored by:
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Product Manager

Cisco Systems Inc.
San Jose, CA 95113
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