1+ months

Product Manager, Digital Experience - Texting - Minnetonka, MN - Telecommute Considered - 899374

Minnetonka, MN 55345 Work Remotely
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  • Job Code
    899374
Welcome to UHC Digital. As a member-focused digital product organization, our purpose is squarely focused on the digital needs of our members. We strive to seamlessly connect experiences and solutions across all consumer touch points. Bring along your passion and do your life's best work.(sm)
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The Digital Engagement Capabilities Product Manager is part of the UHC digital team working with various stakeholders within UHC and Optum (Marketing, Product, and Health & Ops.) to develop the strategic approaches to how we connect and engage with our members and then build out the associated product roadmaps to enable those experiences. The role requires a holistic understanding of touchpoints, ability to drive core initiatives, and ability to become well versed in respective product space.
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Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
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Primary Responsibilities:
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  • Develop partnerships with LOB, Clinical and Operational partners to enable smooth day to day execution of campaigns and gathering of mobile phones and consents.
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  • Guide day to day governance approach, policies, and execution in partnership with the LOBS to ensure that all texting initiatives are approved strategically and are following the standard company approved platform architecture and guidelines for using phone numbers and consents to ensure compliance with TCPA and TCIA laws.
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  • Ensure connections between execution conversations and product roadmap are being made so that any development needed to get a campaign up and running is put on the roadmap.
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  • Help to evaluate vendors in short and long term to ensure vendors we have connected to the platform are addressing needs of business in a timely and cost-effective manner and with good partnership.
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  • Drives strategy for significantly increasing number of mobile phone numbers and consents and helps to guide team in executing ideas.
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  • Seeks to improve on process for executing and reporting on campaigns to ensure can get new campaigns out the door within short time frame and to ensure we have solid reporting.
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  • Brings forward ideas on when text is the best channel and when it isn't and advises partners on how to improve on their initiatives for maximum success
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
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  • Bachelor's degree
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  • 4+ years of experience with Program/Product Manager; that includes creating and delivering presentations to executive leaders
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  • 2+ years of experience with management or leadership
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  • 2+ years of experience in the texting space
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  • Knowledge of the Agile process and strong knowledge of chat bot creation and delivery
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  • Intermediate or higher level of proficiency with Word, Excel and PowerPoint
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 7 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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Job Keywords: Digital Engagement Capabilities Product Manager, Digital Project Manager, Program Manager, Management, Leadership, Testing space, Agile, Minnetonka, MN, Minnesota
Posted: 2020-12-22 Expires: 2021-02-06

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Product Manager, Digital Experience - Texting - Minnetonka, MN - Telecommute Considered - 899374

UnitedHealth Group
Minnetonka, MN 55345

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