1+ months

Product Manager, CX xDomain Automation & Analytics

Cisco Systems Inc.
Carolina Shores, NC 28467
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Product Manager, xDomain Automation & Analytics

Cisco is the global leader in networking, security and collaboration solutions for Enterprise and Service provider customers. Cisco is going through a major transformation towards Software and Services where Ciscos Customer Experience (CX) organization is an enabler to deliver business outcomes faster to our customers. CX is developing and innovating Services Success portfolio across the lifecycle of customer journey and needs ranging from Advise, Implement, Use, Adopt and Optimize.

Customer Experience (CX) xDomain Product Management team focuses on Automation and Analytics solutions across the architectures and segments such as Enterprise Networking, Data Center and Cloud, Service Provider, Security and Collaboration. This job opening is for a CX xDomain Product Management leadership role to identify the business needs and solution gaps and then lead the build and adoption of CX Solutions and Services leading to successful business outcomes.

Innovation will be central to our success and is at the heart of what makes Cisco such an amazing place to work. This is a PM senior leadership position in the one of the most visible areas of Ciscos transformation to a software business and will work with key executives and teams across different CX organizations, Business units, Sales and Customers.

What You'll Do:

  • Champion your product
  • Drive vision, strategy and execution of xDomain solutions with focus on Automation and Analytics aligned to Cisco initiatives and industry leading trends
  • Lead multiple teams focused on different aspects of the business including product management, ecosystem solution development, strategy and operations
  • Research, Conceptualize, Architect, Build and deliver xDomain solutions and service offers.
  • Develop offers for CX Success Portfolio including Solution competitive positioning, pricing, business and technical value and differentiators.
  • Work across BEs and Architecture Product Managers for alignment of CX xDomain solutions with BU products and CX Offers.
  • Partner closely with CX-Engineering, Field and Customers to ensure alignment with CX-Cloud and offer flexible deployment models including both On-prem and CX Cloud hosted.
  • Lead the build of Solution and Services for Automation & Analytics Use Cases such as Device OS compliance and upgrades, Infrastructure & Architecture migrations and Security Orchestration.
  • Lead the strategy and solution build to enable telemetry for CX solutions and services
  • Ensure world class UX delivery by partnering with Engineering, Field and Customers
  • Drive Reusability and Field incubation by working with CX Engineering, CX Centers, Geo Delivery teams and Customers and lead the constant enrichment of CX xDomain Solutions
  • Lead technical discussions for the xDomain Automation & Analytics Solutions and Services
  • Work with Field Architects and initial Pilot Customers to validate and proof our solution, enable the field and our customers
  • Work with marketing, go-to-market and sales teams to ensure the right communication, training and content is developed and delivered
  • Develop training content, lead content delivery and enablement plans for Sales, Field Delivery and Customers enablement
  • Foster partner ecosystem around different lifecycle areas (build, sell, customer delivery, and support)
  • Provide leadership to team members on industry practices, technologies, and third-party solutions to build industry leading offerings.
  • Work with various cross-functional groups such as Product Management Architecture teams (e.g. ENT/IBN, Cloud & Compute, Security), CX Engineering, Product Business Units, Sales and Customers
  • Ensure solution alignment through various investment stages. Be prepared to present to executive panels a 360 view.
  • Drive product roadmap and prioritize new features and defects based on feedback from all domains.
  • Define new requirements and refine existing requirements from internal and external groups.
  • Continually evaluate the features against customer needs to ensure we are meeting expectations and building world class solutions.
  • Develop content for strategy around your solution.

Who You Are:

A motivated self-starter with a bias for action. You have a proven track record in performing well in a fast-paced environment and organizational skills to learn quickly and understand complex technologies in concise terms of technological and business value. You have a strong executive presence, cross-group collaboration, and communication skills that drive influence among the senior leaders across a highly matrixed organization

Experience and Technical Skills

  • 10+ years of experience across Product Management, Marketing, Strategy or Engineering functions in a software or services business operating at scale
  • At least 3 years of experience with successful track record of conceptualizing, building, launching and managing Automation and Analytics solutions in Cloud and on-prem environments
  • Prior experience in IT, Network or Security Management and Analytics, Software Defined Networking
  • Prior experience in working with Channel and ISV partners driving a partner or ecosystem model
  • Familiarity with routing, switching, security and mobility networks or related management, services and SDN applications
  • Familiarity with Enterprise, and or Service Provider markets and customers
  • Proven ability to lead vision, strategy, business planning and driving execution at a large installed base product, business unit or company level

Professional and Personal Attributes

  • Ability to operate across business and technology vision and execution levels
  • Openness to innovation and fortitude in driving change
  • Executive presence and communication skills
  • Inspirational leader adept at team building and mentoring
  • Strategic thinking, influencing and leadership skills
  • Analytical thinking and data driven decision making
  • Commitment to delivering world class user experience and ensuring customer success
  • Independent and self-motivated leader


Bachelor degree in Engineering (such as Computer Science, Computer Networking, Information Technology, Electrical/Computer Engineering or a similar field), and/or MBA with related work experience

Who Youll Work With

You will collaborate with the key stakeholders in CX (Product Management, Engineering, Field/Geo teams, Centers, Strategy & Operations); Sales, Cisco Business Units and Customers. You will work extensively with peer roles such as Product Owners, Scrum Masters, Technical Leads, Customer Solution Architects, Account Managers and System Engineers.

Why Cisco:

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Posted: 2020-11-20 Expires: 2021-04-03
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Product Manager, CX xDomain Automation & Analytics

Cisco Systems Inc.
Carolina Shores, NC 28467
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