18 days old

Product Manager, CX Product Management (Partner Cloud)

Cisco Systems Inc.
San Jose, CA 95113
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Who we are

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing teams, and the CX Engineering & Product Incubation (CX E&PI) group is transforming how Cisco delivers value to our customers & partners via our product portfolio. With an elevated focus on our services partners, we are building a single stop shop Partner Experience (PX) Cloud platform for our partner. The PX Cloud product management and incubation teams charter with in CXE&PI group is to build state of the art digital platform with an aim to completely transform our engagements with Cisco Services Partners, drive customer success, expedite our new Success Tracks portfolio adoption and its consumption. In this time of unprecedented change, we are looking for top talent to lead critical product capabilities that will redefine success for Cisco, Partners, and our customers.

What Youll do

This role is core to our vision and strategy to be the Digital Gateway & Experience for all Partner Aspirations. As a senior product manager for cloud platform in the PX Cloud product management and incubation team, you will drive the data and analytics platform requirements across the emerging cloud portfolio as well as identify workflows to enable interactions between Cisco, Partner and Customer roles. You will help define and improve the vision, strategy and execution milestones for PX Cloud working with internal and external stakeholder and converting ideas into a PX Cloud requirements.  Your responsibilities will be end to end, from problem discovery and user story refinement, all the way through to delivering optimal solutions to those problems. We are looking for someone who can solve problems with creativity and collaboration as your guideline, you are data-driven, and can work effectively in a highly distributed team environment. This role will also interact directly with our partners to gain insights in to their current experience with the PX Cloud, understand their needs for the future and translate that into an impactful roadmap to drive business growth for both partners and Cisco.

Who Youll Work With:

In this exciting role, you will be empowered to make a difference, establish a reputation, and position yourself for continued growth. You will partner and collaborate with Engineering, Cloud Operations, Security, Data and Analytics etc. and their teams to build best of the breed, highly scalable, reliable and secure cloud platform. You will also work with outbound functions such as sales, marketing, Cisco services partners, field enablement teams etc. to ensure adoption and scale of the PX Cloud platform.

Specifically, you will:

- Define and drive use cases, product requirements, roadmap prioritization and release plan for the platform across the entire stack user experience, architecture, deployment, security, scalability and performance

- Collaborate with other SaaS product managers to understand platform dependencies and requirements and lay out clear execution plan to meet timelines

- Foster robust relationships with partners sales and support teams and understand what they need to be successful.

- Work with field enablement teams, marketing, and sales to identify the right training requirements to ensure platform adoption and scale

- Act as primary point of contact for product management for partner escalations and work with internal teams to identify fixes.

- Go to person who can convey the E2E view of the product (architecture, strategy, execution, status, data etc.)  

Who You Are

You are a motivated self-starter with a bias for action. You have a consistent track record in performing well in a fast-paced environment with organizational skills to lead projects with tight deadlines effectively. You have cross-group collaboration and communication skills that drive influence among the senior leaders across a highly matrixed organization.

  • You've achieved a Bachelors in EE or CS, or have equivalent work experience with a Masters degree (MS/MBA)
  • Has 10+ years of combined experience in engineering, product management or solution architecture; minimum of 2+ experience in platform product management
  • Strong understanding of IaaS (AWS, GCP), PaaS (Cloud Foundry etc.) and cloud technologies (Kubernetes, Docker).
  • Knowledge of modern web and application development concepts & technologies
  • Proven track record for launching new products and driving customer adoption
  • Have strong business and technical product requirement writing skills
  • Has proven ability to think Customer & partner-first; a successful track record in building strategies and solutions to meet customer or partner needs
  • Has experience with Agile/Scrum development environments
  • Extensive experience with channels including resellers, MSPs and SIs
  • Its in our culture to learn, adapt and improve, so youll be someone who isnt afraid to try new things.

We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2020-11-13 Expires: 2020-12-26
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Product Manager, CX Product Management (Partner Cloud)

Cisco Systems Inc.
San Jose, CA 95113
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