12 days old

Product Manager, Bulk Video and Hospitality Services

Cox Communications Inc
Atlanta, GA 30303
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*Primary Location: *6205-B Peachtree Dunwoody Rd, Atlanta, GA, USA
*Division: *Cox Communications Inc
*Job Level: *Manager/Senior Manager
*Travel: *Yes, 15 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214695
*Summary:*


The Product Manager of Bulk Video and Hospitality Services is responsible for the end-to-end strategy, development, launch, and lifecycle management of the video product portfolio targeted for large scale commercial applications. Cox Business and Hospitality Network are focused on the development and delivery of video services tailored to the needs of hotels of all sizes, casino properties, national hospitality brands, and other large settings such as conference centers , stadiums, hospitals, and campuses.





*This individual will be responsible for:*


Managing and executing product development and feature enhancement activities that align with the overall product and architectural direction for Cox Business


Acting as the primary point of contact for Legal/Regulatory, Engineering, Care, Field Services, Order Management, Supply Chain and other similar teams as well as the liaison to the broader Cox Business product and technology organizations


Launching and implementing new products according to standard practices ensuring a successful hand-off to boundary and field teams


Driving product performance through launch and lifecycle by resolving defects and operational flaws





The successful candidate must have or must be able to quickly develop an in-depth knowledge of Cox & Cox Business operating model and ecosystems from a business, technical and operational perspective. The individual filling this role must be self-motivated and demonstrate the ability to lead and drive consensus on complex issues.





*Primary Responsibilities and Essential Functions: *





*Planning and Analysis:*




* Develop articulated product strategy for Cox Business video portfolio

* Build and manage product roadmap to execute on strategy

* Research and prepare business case justification for new investments

* Lead cross functional teams to build profitable business cases supporting new development that can be integrated into the companys financial plan

* Collaborate with cross functional teams to develop product requirements, concept design and testing of new services

* Manage trial and testing activities, document results assessment, and institute necessary modifications resulting from trials

* Recommend strategies for deployment and launch






*Delivery & Execution:*




* Drive commercial video product development activities in accordance with the company product development methodology and standards

* Work closely with integrators, vendors and internal teams to deploy and support products

* Coordinate with, and provide leadership for, project managers and cross-functional groups on development and product release schedules/deliverables

* Individually conduct and work with boundary partners to conduct quality assurance testing of product functionality and operational procedures

* Manage resolution of development issues

* Design, author and maintain requirements for new products, enhancements, and customer applications

* Implement new workflows and workflow changes in support of development activity

* Partner with training organization to build effective product and technical training content and facilitate training rollout plans

* Own and maintain critical documentation, including product concept, product definition, playbooks, process and procedure materials, job aids and training documents






*Lifecycle Management:*




* Lead and manage product enhancements and migrations to new technology platforms

* Analyze and monitor product performance using operational and financial data

* Drive operational and product performance improvements during lifecycle

* Provide regular forecasts to stakeholders like Supply Chain and Field Services for capacity and inventory planning

* Support strategic sales opportunities

* Serve as subject matter expert for the commercial video portfolio

* Manage product/feature end of life planning and implementation

* Gather input from customers and internal stakeholders (i.e. sales, marketing, etc.) to find and address product weaknesses/gaps and identify opportunities for continuous improvement

* Review data related to competitor capabilities and pricing

* Provide leadership and insight in competitive analysis, including commercial customer use behavior and emerging trends and applications




*Whats In It For You?*




* *Youll be rewarded with highly competitive pay*, plus other compensation perks youve come to expect (e.g., 401k + company match, comprehensive medical benefits, etc.) and others you may not (e.g., flexible time off policy, tuition reimbursement for academic pursuits, adoption assistance, pet insurance and more...)

* *We value our people.* That means youll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox Communications strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

* *We also offer boundless opportunities for growth;* you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. Youll find the potential for lateral or upward career growth within the Cox family businesses, including the *innovative startups in transportation mobility, clean tech and more.*




Qualifications: *Minimum *




* 8 or more years of experience required in related field (e.g. Technology, Marketing, Process Improvement, etc.)

* 5 or more years of experience required if candidate possesses a related advanced degree

* Product development/management experience with a record of delivering multiple projects on time and within budget in a time critical environment

* Ability to achieve goals by working with large cross-functional teams in a matrix organization

* Technical and market knowledge with video and other telecom technologies, platforms, and network architectures

* Experience with video transport and delivery architecture models including QAM, IP transport, streaming video, content management & encryption and associated hardware and platforms.

* Experience with product development lifecycle and adherence to product development methodologies, particularly with gated or waterfall and/or Agile processes

* Analytical, communication and presentation skills









*Preferred *




* BS/BA degree in related discipline strongly desired (e.g. Business Administration, Engineering, Computer Science, etc.)

* Experience in LEAN innovation management practices or other agility-focused development processes is a good addition.

* Knowledge of OSI model, including GPON, Fiber, and DOCSIS topologies

* Experience with cross-functional workflow tools and database systems

* Telecommunications industry experience






Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-07 Expires: 2021-07-19
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Product Manager, Bulk Video and Hospitality Services

Cox Communications Inc
Atlanta, GA 30303

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