10 days old

Product Manager

Cox Communications Inc
Atlanta, GA 30303
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*Primary Location: *6205 Peachtree Dunwoody Rd, Atlanta, GA, USA
*Division: *Cox Communications Inc
*Job Level: *Manager/Senior Manager
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202102998
The Product Manager, Digital Customer Experience will have responsibility to manage the Agile Software Development lifecycles representing Cox Business Digital Customer Portal SDLC workstreams. Additionally, the Product Manager, Digital Customer Experience will have responsibility to lead and/or participate in working groups to define, develop, and launch the Cox Business Digital Self Service Customer Experience focused on the web desktop and mobile responsive experiences. Ideal candidates will have significant product management and product development experience of Business Grade Digital Customer Experiences and in-depth knowledge of Agile Development methodologies, Software Development Lifecycle, Customer User Experience, Software as a Service, Content Management, CRM, and related technologies.

The Product Manager, Digital Customer Experience is responsible for development of their assigned services and responsible for presenting status to boundary partners, leaders, and cross-functional teams. Responsibilities extend to defining use cases, business requirements, where appropriate managing the stage/gate development process, and coordinating with external and internal organizations to define and effectively communicate direction and status of planned initiatives. The role will be responsible for working with Coxs technology team on the design, implementation, and integration of Digital services to Cox Business customers. This position will interface with vendors and partners on a regular basis.

*Primary Responsibilities and Essential Functions*

* Support digital strategy and execution efforts for the Web customer experiences including the creation of product concept, requirements, management of development process, test the solutions and launch to all markets

* Ability to participate in and co-manage large cross functional teams in a matrix organization

* Assist in development and refinement of digital product business cases

* Research and understand primary customer needs, cost/benefit trade-offs of various implementation options, and translate into functional product descriptions

* Create and/or oversee the various product deliverables - product roadmaps, product description, trial plans, executive presentations, product scope, product requirements, project plans, status reports, etc.

* Possess strong planning capabilities, communications skills, presentation skills, as well as strong interpersonal skills. Must have the ability to effectively influence internal team members through consensus building and ability to get results through others

* Ability to manage multiple, large to very large-scale projects at one time

* Assist in the creation and optimization of operational practices and procedures to drive efficiencies

* Strong initiative and the ability to drive and oversee the development projects to completion with minimal supervision

* Represent the company on assigned strategic initiatives

* Participate in budgeting and strategic planning activities

Qualifications: *Minimum*

* 2-5 years of experience preferred in related field (i.e., Technology, Marketing, Process Improvement, etc.)

* Excellent interpersonal, collaborative and communication skills that allow one to work effectively with teams throughout organization.

* Strong working knowledge of SAFE Agile Development and Agile Software Development Lifecycle Management (SDLC), Digital Self Service Software Development for Business Telecom Customers, including desktop, mobile responsive, iOS, and Android digital experiences.

* BS/BA degree in related discipline strongly desired (e.g. Business Administration, Marketing, Communication, Engineering, Computer Science, etc.)

* Strong writing skills for product documentation; Product Descriptions, Trial Parameters creation and documentation, and other technical and product related documentation as required.

* Jira, Aha!, Microsoft Office, PowerPoint, Word, Excel, Visio

* Experience with digital product life-cycle and adherence to digital product development methodologies

* Excellent systems analysis skills

* Willingness to travel approx. 20%

*Preferred *

* Experience in Business telecommunications or B2B high-tech environment

* Prior experience with Pendo, Verint or other similar Behavioral Analytics capabilities

Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-07-14 Expires: 2021-08-23
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Product Manager

Cox Communications Inc
Atlanta, GA 30303

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