2 days old

Product Leader - Cash Experience, CSG

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103
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At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.
The Product Leader, Banking-Cash Products will be responsible for leading several strategic initiatives for the firm. This strategic product leader will partner across the organization to develop strategy and roadmaps, create new products and solutions, and drive adoption across both Advisor and Digital channels.

The Banking Products department is responsible for delivering high-quality saving, spending and borrowing solutions, tools and experiences that reflect client needs and are aligned with the firm's advice and guidance.

From setting the product/experience strategy, developing the business case to designing product features and working with our communications teams, your work will impact potentially all 7 million+ clients and branch teams. Working in this collaborative and fast-paced environment, you will be challenged to bring fresh perspectives that allow us to continually exceed client expectations in an ever-evolving landscape.

*Responsibility Summary:*
* Work closely with Senior Product Leader and/or General Partner to create and execute the firm's Cash Savings and Spending Experience product strategy to ensure branch teams have quality products, tools and the support needed to help clients achieve their financial goals.
* Design, develop and manage innovative cash accounts and tools that align with firm advice and guidance, are simple/easy to use and are market parity (or better) to industry available options. Collaborate with internal and external stakeholders, including branch teams, to lead the development and delivery of these offerings to clients and branch teams. Determine the data, insights and analysis needed to inform product strategy and development. Develop an informed perspective for what the Edward Jones product experience should be and the tangible recommendations for how to get there.
* Responsible for workng with internal and external partners to plan, design and deliver cash experience products, tools and services.
* Manage and maintain the portfolio of products including making recommendations to add, remove, or change products/offerings and/or vendor partners as needed. Manage vendor partner relationships of significant size, impact and criticality to the client and branch experience.
* Shape and drive execution of business plans that align with the firm's strategic direction
* Ensure that product marketing and change management support is effective, aligned with key firm messages, and compliant. Assist in the design of efficient and effective ongoing processes and controls.
* Ensure that client and branch team service support is effective and resolve issues as needed
* Collaborate with internal and external stakeholders to integrate Cash solutions and tools into existing client and branch systems, creating an enjoyable experience for clients and branch teams
* Resolve complex / broad issues as escalated. Determine root cause and apply systems thinking to prevent future occurances.
* Regularly interface with product partner and industry peer contacts (Eg. key account managers, product managers, national sales managers, and operational leaders)
* Assist in the coordination and alignment of relationship management activities above across all product partners

* Serve as a subject matter expert for the Cash product line for the firm. Includes advanced knowledge of multiple product partner products, features, benefits, pricing, etc. and their relative positioning in the marketplace.
* Understand and interpret rules and potential rule changes in the tax, legal and regulatory environment for the product line; make recommendations that help shape the firm position with respect to tax, legal and regulatory issues for these products/programs.
* Leads significant additional responsibilities specific to the team or area (Eg. recruiting, training, product partner coordination, wholesaler effectiveness)
* Lead broad division, firm, or industry initiatives and events as needed to represent the product line in alignment with firm strategy (Eg. cross-divisional projects, internal committees, product partner events, regional events, industry groups, etc.)
* Develop and recommend risk mitigation strategies to ensure continuity and effectiveness of the product line while minimizing risk to clients and the firm.
* Mentor team members and assist in the ongoing development of their subject matter expertise.



* 7+ years of relevant financial services experience, cash management experience preferred or 7+ years of related experience such as product development, product management, client experience strategy.
* Bachelor's degree required with preferred disciplines (E.g. business, finance, economics, accounting, math, engineering, actuarial science, etc.).
* Series 7, 66 required within 12 months of hire.
* Advanced degree (MBA) or relevant industry designation(s) preferred.

*Functional Knowledge:*
* Deep subject matter expertise in product line products preferred
* Exceptional technical aptitude and analytical skills
* Highly collaborative
* Highly effective written, verbal and presentation skills
* Advanced proficiency with systems and tools including MS Office, Tableau and databases

*Problem Solving:*
Problems faced by associates in this role tend to be advanced, complex and unstructured. Achieve results independently and occasionally through others.

*Decision Making:*
The decisions in this position are high in impact.

*Span of Influence:*
The span of influence in this position is high. Regularly interface with associates and leaders in Branch Development, Compliance, Finance, Legal, Products, Product Review, Operations, Service and Solutions.


* FORTUNE 2020 Edward Jones was named No. 7 on the 2020 FORTUNE 100 Best Companies to Work For list.
* From FORTUNE 2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.

* Edward Jones Ranked No. 6 of the 100 best workplaces for millennials by Great Place to Work and FORTUNE Magazine.
* 2020 Corporate Equality Index Edward Jones joins the ranks of 680 major U.S businesses that received top marks in the HRC Foundations 18th Annual Scorecard on LBGTQ Workplace Equality
* Edward Jones named a top company for training, ranking No. 25 on Training magazine's 2020 Training Top 125 list the highest ranking among the financial-services industry!
* Financial services firm Edward Jones has been named one of the 2019 Best Workplaces for Parents by Great Place to Work and FORTUNE magazine. The firm ranked No. 5 on the list of 50 companies, up two spots from last year.
* The Best Workplaces for Parents list is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified organizations. Edward Jones ranked No. 7 on the FORTUNE 100 Best Companies to Work for in 2019 list, the firms 20th appearance on the list. The firm also was ranked the No. 1 Best Workplace in Financial Services & Insurance and the No. 6 Best Workplace for Millennials by Great Place to Work and FORTUNE.


Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [Visit our career site](https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Posted: 2021-06-11 Expires: 2021-07-12
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Product Leader - Cash Experience, CSG

Edward D. Jones & Co., L.P (HO)
St Louis, MO 63103

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