1+ months

Producer Help Desk Development Program - Minnetonka, MN

Minnetonka, MN 55345
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


Begin your career at UnitedHealth Group and you'll get an opportunity to do something extraordinary with your first job out of college. Make a real difference by being part of a company that helps 85 million people live healthier lives.  Change the landscape of health care forever.  Leave the world a better place than we found it.


Such aspirations attract a certain type of person - Talented, Brilliant, Compassionate & Driven.  You'll find these people everywhere you turn here.  You'll also find a world of career options fueled by your performance and limited only by imagination.  Start here, and start doing your life's best work. (sm) 


Primary Responsibilities:

  • Participate in a Sales Support / Operations Development Program that will accelerate your career with a company that will help you learn new skills and foster your continued growth.

  • Collaborate with experienced professionals, mentors, and passionate leaders.

  • Build relationships within a close knit community of peers involved in the development program to expand your network.

  • Graduate Development program is curriculum based and structured. 

Program Goals:

  • Provide participants with a broad understanding of M&R operations and our connection to the broader organization.

  • Leverage gained experiences to help better identify career path and establish short and long term goals.

  • Leverage Participant as a referral source and -Promotor- of our organization to help maintain a pipeline of talent.

  • Develop participant as source of leadership bench strength.

  • Develop participants as a source of M&R certified talent for the organization at large

  • Handling inbound phone calls professionally, providing a DISTINCTIVE and PERSONAL Sales Support Experience.   Research and resolve Sales Agent's questions relating to:

    • Sales tools, materials and product information

    • How to use self-service tools to trouble-shoot systems issues

    • Member concerns

    • Medicaid verification

    • Application status and eligibility

    • On-boarding and certification process

    • Commission questions

  • Participate in an 18 month Development Program that will provide a structured curriculum and on- the- job sessions that will expose you to broad skills, tools and functional departments within the Sales & Distribution Organization.  Approximately 25% of time will be dedicated to structured learning that will afford you the opportunity to:

    • Gain company and industry knowledge.

    • Enhance communication and presentation skills.

    • Review reporting practices and utilize analytical skills.

    • Learn and understand different work styles.

    • Formalize individual development plans.

    • Learn and live our corporate culture and values.

    • Access a very comprehensive repository of online self-development tools and resources.

  • As participants master their primary role, leadership will look to identify and leverage the participant's strengths for special business critical projects.  Special projects may include but are not limited to the following:

    • Outbound Sales Support Campaigns

    • Reporting and Analytics

    • Process Improvement

    • Digital Development

    • Training

    • Coordination of Employee Engagement Activities

Posted: 2019-05-08 Expires: 2019-09-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Producer Help Desk Development Program - Minnetonka, MN

UnitedHealth Group
Minnetonka, MN 55345

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