1+ months

Process and Compliance Excellence Manager

Hedgesville, WV 25427
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This position reports to the Regulatory Quality Oversight Head within Submissions Process and Compliance Excellence, Global Regulatory Operations and is responsible for providing oversight of the External Vendor Translations model at an APAC regional level. This role is accountable for identifying, understanding, measuring, communicating, and mitigating risks related to the provision of translated regulatory documents to multiple Pfizer stakeholders.


**Performance and Data Quality Oversight**

Define, generate and maintain high quality translation execution performance and productivity metrics including any relevant user interface and customer support providing expert input to respond directly or indirectly to business questions;

+ Liaise with business stakeholders to define, design and implement performance measures.

+ Ensure performance measures are supported by robust business rules and practices across the global organization.

+ Serve as an expert resource for evaluation and action against assigned measures.

+ Share best practices with the broader GPD business community.

Analyze metrics to get a clear understanding of current performance and trends and applies sound decision-making; monitoring adherence against established service level agreements or business practices, providing information, analyses, business insights, and recommendations;

+ Ownership of issue resolution through execution or oversight.

**Continuous Improvement Oversight:**

+ Effectively contribute or lead implementation of continuous improvement, across relevant business lines and external providers.

+ Lead or support analysis of improvement programs and potential results.

+ May facilitate improvement teams.

+ Maintain performance metrics to measure program success.

+ Operate as Subject Matter Expert in assigned field with responsibility for training and mentoring fellow colleagues, sharing best practices with the broader business community and responding directly to business questions.

+ Proactive stewardship of selected key change efforts across Submissions Management and peers.

**Compliance and Conformance Oversight**

+ Ensures Translation procedural documentation adheres to internal standards and policies allowing the business to be inspection or audit ready.

+ Drive consistency in global processes across hubs wherever possible.

+ Work with peers and contributors to ensure deviations/regional exceptions are reasonable and documented as necessary.

+ Work with peers and contributors to ensure business change is documented and communicated in adherence to internal standards.


Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Jobs Rated Reports for Compliance Officer

Posted: 2019-09-30 Expires: 2019-12-01

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Process and Compliance Excellence Manager

Hedgesville, WV 25427

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Compliance Officer
25th2018 - Compliance Officer
Overall Rating: 25/220
Median Salary: $67,870

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