4 days old

Pro Support Expeditor

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Pro Support Expeditor role is to provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual call quality and various related department goals. This individual maintains smooth communication with customers on all project related matters; conducts kick-off meetings, conference calls, post-mortem meetings as necessary; keeps customer updated about the status and progress of their projects.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAnswers inbound calls from customers; quickly assesses customer needs and proactively provides solutions.\u003C/li\u003E\u003Cli\u003EProvides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone.\u003C/li\u003E\u003Cli\u003EDrives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.\u003C/li\u003E\u003Cli\u003EKeeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.\u003C/li\u003E\u003Cli\u003EMeets or exceeds scorecard requirements for productivity and quality. Completes assignments accurately despite large workload\u003C/li\u003E\u003Cli\u003EPartners with merchants, customers and cross-functional partners to quote and manage high volume/complex projects. Manages project end to end.\u003C/li\u003E\u003Cli\u003EPartners with PARs/RPSMs in the field to ensure consistency with delivery of product support and assortment to the customer.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to Manager-Pro Solutions \u003Cbr /\u003E This position has no Direct Reports\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E1 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ECollege Degree and/or 1-2 years of customer service or retail sales experience; Home Improvement experience\u003C/li\u003E\u003Cli\u003EIn depth knowledge of retail systems, to include ESVS, SPOS, Measure Comp, MQS/M2O\u003C/li\u003E\u003Cli\u003ED30 Experience \u0026 MyCD (My Custom Designs) \u0026ndash; Specifically doors and window knowledge.\u003C/li\u003E\u003Cli\u003ED21/22 Building Materials expert/experience\u003C/li\u003E\u003Cli\u003ED42 Pro Desk Supervisors and/or PASAs\u003C/li\u003E\u003Cli\u003EStrong Store systems knowledge ie: Quote Center, AOS, ESVS, MyCD, SPOS, VPP, etc.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003ESkilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.\u003C/li\u003E\u003Cli\u003EDemonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.\u003C/li\u003E\u003Cli\u003EDemonstrated ability to effectively communicate with customers.\u003C/li\u003E\u003Cli\u003EAbility to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time and within budget.\u003C/li\u003E\u003Cli\u003EDemonstrates broad based knowledge of Home Depot product offerings.\u003C/li\u003E\u003Cli\u003EStrong project management skills.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-10-16 Expires: 2020-11-15
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Pro Support Expeditor

Home Depot
Atlanta, GA 30303

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