5 days old


Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION PURPOSE:\u003C/strong\u003E\u003Cbr /\u003E The Home Service Coordinator is responsible for making outbound calls and generating outbound emails to prospective Pro Referral pros with the goal of getting those providers to become a part of the Pro Referral community. They will be expected to stay on a scripted message but also speak confidently to the value of using the Pro Referral Platform and partnering with THD. These associates will also field inbound calls from prospective Pros and Customers and will be responsible for accurately dispositioning the value of leads within sourcing campaigns.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E60% Placing outbound calls and sending emails to prospective Providers as part of targeted sourcing campaigns\u003C/li\u003E\u003Cli\u003E30% Receiving and handling inbound calls from Prospective providers and handling or routing those calls per internal policies\u003C/li\u003E\u003Cli\u003E10% Documenting customer interactions using web-based software tools and ensure end-to-end support. Other activities as assigned by leadership\u0026nbsp;\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EPosition reports to the Supervisor of Pro Referral Contact Center\u003C/li\u003E\u003Cli\u003ENo direct responsibility for supervising others.\u0026nbsp;\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003Cbr /\u003E \u003C/strong\u003ELocated in a comfortable indoor area. \u003Cbr /\u003EAny unpleasant conditions would be infrequent and not objectionable.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EEDUCATION REQUIRED\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYEARS OF RELEVANT WORK EXPERIENCE\u003C/strong\u003E\u0026nbsp;- 1\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPHYSICAL JOB REQUIREMENTS\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPREFERRED QUALIFICATIONS\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EOutbound calling experience\u003C/li\u003E\u003Cli\u003ERetail experience to include selling skills\u003C/li\u003E\u003Cli\u003ETrade/Home Improvement experience\u003C/li\u003E\u003Cli\u003EProficiency in web based systems to gather and update information.\u003C/li\u003E\u003Cli\u003ESolid information capturing, to include audible to text documentation as well as other forms of complete interaction capturing\u0026nbsp;\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EStrong interpersonal skills and the ability to create an emotional connection with Pros, customers and business partners\u003C/li\u003E\u003Cli\u003EExcellent verbal and written skills\u003C/li\u003E\u003Cli\u003EAttention to quality and detail\u003C/li\u003E\u003Cli\u003EMicrosoft Windows/Office proficient\u003C/li\u003E\u003Cli\u003EProficient typing/keyboard skills\u003C/li\u003E\u003Cli\u003EMulti tasking capability/time management skills\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E
Posted: 2020-10-15 Expires: 2020-11-14
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Home Depot
Atlanta, GA 30303

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