1+ months

Principal Product Manager - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
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Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

 

Duo + Cisco = Disco 

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud. 

 

Our mission is simple: democratize security by making it easy and effective for everyone. Were transforming security from the ground up by solving the worlds most pressing geopolitical challenge safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges. 

 

We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams. 

 

We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. Were kinder than necessary. 

 

Together we build for the future by designing simple solutions for complex problems. And thats why were the most loved and trusted name in security.


 

What youll do

As the Principal Product Manager for Platform Scalability, you will work with multiple engineering teams, architects and product managers to develop a scalable platform that underpins Duos broader suite of products. Our ideal candidate comes from a technical background and can speak the language of our engineering team. They are passionate about building a software platform that satisfies and enables engineering and support teams so those teams can be successful at delighting Duo's customers. This person will collaborate with the Platform Engineering Managers to create a roadmap and strategy that provides a stable platform for our external customers and a great developer experience for our internal customers. Your key responsibilities include: 


  • Advocating for scale-related work by producing concise business case documents, presentations and product requirements documents (PRD) that describes the cost, benefit and tradeoffs to enable effective decision making during cross-team prioritization efforts. 

  • Quantifying the impact and priority of technical projects in terms of stability, scalability, innovation, and productivity for our engineers to ensure that we are working on the right objectives.

  • Measuring and formulating SLOs and SLAs on various services and socializing them across the greater organization.

  • Prioritizing and advocating for platform upgrades on the product roadmap, ensuring that they are a first class product goal alongside new features.

  • Understanding the load of toil and interrupt tasks on engineering teams and work to eliminate and balance work so that each of the platform teams can be effective in delivering high quality software.

  • Bringing customer and business context to the engineering teams to build a product that solves customer problems

  • Conducting interviews with other engineering and support teams, our direct internal customers, to understand the problems that they have and document their use cases

  • Interfacing with vendors to understand product implications and prioritize improvements accordingly

  • Own cross-functional interactions for your area of the product including Sales, Customer Success and Support


Product Managers play a highly visible role in the company and are critical to the development and execution of the product strategy. We are responsible for delivering the best experience of our users. As the product expert, you must excel at prioritization, collaboration, and communication, while being accountable for scalability, availability and quality. 

 

 

Skills you have
At least 4 years or product management experience combined with: 

 

  • Experience in software engineering, focused on delivering and architecting highly available, fault tolerant web systems / services at very large scale

  • Expert grasp of Site Reliability Engineering (SRE) practices and rallying organizations around them

  • Familiarity with security and data privacy compliance regulations including SOC2, PCI, GDPR, HIPAA, Privacy Shield, ISO, PCI and FedRAMP

  • Ability to manage and prioritize requests from different groups of stakeholders

  • Communicates effectively about technical, as well as strategic concepts, to diverse audiences

  • Enjoys operating autonomously with high level mentorship while demonstrating a bias towards action

  • BA/BS preferably in the fields of computer science, engineering, design or mathematics.


Reasons why you should apply

  • You possess a highly driven and entrepreneurial personality, with an ability to get stuff done while having a sharp mind and eye for detail.

  • You love living on the frontier of the cutting edge and inspire by creating pictures and plans for the future.

  • You are comfortable initiating and managing necessary change and work effectively and efficiently through others.

  • You see potential in human diversity and build bridges between different cultures and experiences to help others work together.

  • Youre motivated by being an expert in your field and excel at working across diverse stakeholders, providing clarity through focus and direction.

  • Youre eager to learn about the best practices in the industry for developing highly available SaaS applications.


This job may not be for you if

  • If the pace of a fast-moving, growth-phase company makes you uncomfortable, or if you need well-established policies and procedures to drive results, this might not be the best role for you.

  • If you are uncomfortable communicating with various stakeholders, on an ongoing basis, to keep the customer perspective and share it with your peers!

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veterans status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.


Posted: 2021-06-09 Expires: 2021-08-09
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Principal Product Manager - Duo Security

Cisco Systems Inc.
Ann Arbor, MI 48104
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