12 days old


Bengaluru, KA 560002
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The Principal, Network Operations title is a strategic technical professional role for the Global Tier 3 (GT3) Most of World team focused on Domain 1.0 and advanced Domain 2.0 solutions & technologies. This role will be a steward for GT3 Advanced Technical Support teams in the post installation/day 2 break/fix support and life cycle management of AT&T's portfolio of Domain 2.0 software defined networking technologies (SD-WAN Edges, SASE/ZTNA, Flexware uCPE, Vyatta) & other Domain 1.0 legacy products and services across AT&T's Global footprint of Enterprise Customers in the managed services support space. Must be able to work in a fast paced, dynamic, SLA driven environment. This person will be responsible for assuming a leadership role, through independent thought, in owning and driving the resolution of customer outages and other business impacting events by interfacing with various ATS Tier 3, Labs, Vendors, Tier 2 and LCM/SM teams to ensure that the highest levels of customer satisfaction is achieved by quick restoral of complex network outages and events. ATS is the primary interface into Labs and the Vendors driving operational requirements and directing those technical teams on mitigation strategies and long term fixes for complex network issues. This role will also coordinate with CBB/DNCC/LABS/CENTAC and Technical Architects through the life cycle of the ticket assuming ownership of customer reported problem until resolution. This resource serves as a lead in collaborative efforts in training and mentoring peers and Tier 2 teams to increase overall support efficiency and knowledge on technologies that we support along with creating job aids and lessons learned materials. Finally, this position will serve a key role for GT3 in supporting technical projects that include; new technology launches, service line changes and network architecture development.

The candidate will receive escalations from ATS management and from LCM/SM teams and will be responsible for the resolution of complex customer service impacting network outages.

Candidate is responsible for escalating to TAC support centers and will have to work with various vendors in order to ensure operational outages are resolved via patches and software releases for a bug fix or recommend design/configuration changes.

Requires extensive understanding and experience in AT&Ts Common Backbone, IPAG, and classic Ethernet networks in VCE/VPE environment and their impact on security, stability, scalability and operations.

Required deep understanding on routing policy; VOIP; Multicast VPN; Deep packet analysis etc. Knowledge of enterprise customer architecture of HSRP/VRRP, Ethernet switching, DMVPN, GRE tunnels,802.1Q and IOS/IOS-XR/Junos software.

The job entails a very advanced knowledge of service provider gear on various CISCO & Juniper platform/Also required is IP protocol knowledge in Multicast, BGP, OSPF, MPLS, LDP, RSVP etc. Advanced layer2 knowledge in technologies such as Ethernet, Frame-relay, ATM, PPP, MLPPP, MLFR, BFD etc.

Required working knowledge Domain 2.0 solution like Flexware, SDN-GP, Velocloud SDN-WAN, Cisco Viptela and Silver peak is an added advantage.

Any working knowledge of KVM Virtualization solutions is added advantage.

Required working knowledge WLAN solution using CISOC WLC, CISCO Prime, understanding of various wireless network and terminologies used in managed services environment. ARUBA skills are an added advantage.

Required working skills on Edgewater, ANIRA,Netgate,SIG &VVIG.

Requires extensive understanding and experience in Voice services using technologies from SONUS, Edgewater, CISCO and coordinate with IPTRC and tier 2 team until service restoral.

Participate in any certification for upcoming SDN solutions and help prepare MOP for life cycle mgt teams.

Meet Center based KPI & Customer Fault Management reports and recommend improvements.

Degree in electrical/electronic engineering, computer engineering or related discipline.

At least 10 years work experience in an IT or telecommunications industry with an excellent understanding of WAN, LAN, WLAN, Voice, LB &WANX & SDN technologies and network operations.

Ability to work and support follow the Sun model with primary working hrs being Singapore shift during weekday as well on weekends. Flexibility to work on other shifts if there is a business need.

Good knowledge of integrated management platforms - AT&T's iGEMS platform.

Strong written and verbal communication skills.

Good team Player with analytical thinking and problem-solving abilities.

Ability to work under pressure, to deadlines in a fast pace and changing environment.

Cisco/Juniper or SDN Certification, and ITIL knowledge is an added advantage.

(1)The majority of the work involves life cycle management of day 2 break fix solution.

(2)Ability to work under pressure, to deadlines in a fast pace and changing environment.

(3)Ability to work and support follow the Sun model with primary working hrs being Singapore shift during weekday as well on weekends.

(4) Flexibility to work and support other shifts incase of a business need
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2021-06-07 Expires: 2021-07-11
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