15 days old

Principal Architect - Network as a Service

Cisco Systems Inc.
San Jose, CA 95113
Apply Now
Apply on the Company Site

The Principal Architect, Customer Experience (CX) Product Management, for the Cross-Domain business has overall responsibility for defining and supporting development of a world-class and competitively differentiated services strategy, automation & analytics product platforming, use case alignment and customer validation across cross-architecture offers, in support of Ciscos over-arching strategic direction.

Who we are

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing teams, and the CX Product Management (CXPM) group is transforming how Cisco thinks about delivering value to our customers & partners via our product portfolio. The CX Product Management team is the central team that is driving the transformation & digitization of CX Product portfolio. In this time of unprecedented change, we are looking for top talent to lead high performing, individuals that will redefine success for Cisco and our customers.

What you'll do

The Principal Architect - Automation is a core member of architecture team, and a key thought leader of the CX Engineering senior leadership team. Working with customers, partners and product managers you will provide detailed technical information that will enables CX Engineering to deliver extraordinary, highly scalable and customizable network as a service platform to enable our customers to drive consume Cisco offerings in a consumption model. You will work with customers and channel partners, develop and deliver technical training for Systems Engineers, and document useful technical notes for others to use. You must also be a self-starter, keen to learn and experiment with new technologies, be able to work independently and as a team player, identify sales needs and address them as needed. The job requires some travel.

Primary Responsibilities include:

        Create and deliver technical content that informs the field and our customers of new features, including tech notes, solution guides, white papers etc.

        Develop and deliver competitive positioning strategies and answer specific questions relative to product area

        As the subject matter expert, build relationships and help customers, channel partners, and System Engineers with product related questions and hands on technical training

        Provide guidance and example code to partners and customers on how they can leverage our SDK

        Drive success of beta-customer trials by assisting the customers with understanding and configuring new product capabilities

        Continues monitoring the performance of new releases after they are generally available.

        Work closely with Product Management on product feedback for future improvements. Review and Create PRDs and Review engineering specs and provide feedback

  • Develops insights from key customer and competitive trends, challenges and needs, and translates that into a competitive service portfolio that delivers genuine business outcomes, value and differentiation to our customers
  • Maintains a detailed understanding of the competitive landscape including new players, acquisition activities, new product and services launches, etc.; ensures this knowledge is packaged for consumption by delivery leadership and any recommended portfolio adjustments are clearly outlined
  • Collaborates with marketing and PR, ensuring a complete set of collateral is in place and of high quality for all core cross-domain offers
  • Ensures effective interlock with regional and delivery management, and CX Operations, supporting methodology development, training, and all activities required to drive revenue
  • Defines innovation initiatives, to support overall portfolio management, including defining the minimum viable services package required for market trials

        Help the sales team achieve success of customer trials by assisting with understanding and configuring the product to the best use of its capabilities

  • Effectively manages field stakeholder interlocks, to ensure key priorities are understood and regional priorities are accommodated in a transparent and organized manner
  • Maintains full alignment on the roadmap, priorities and related network as a service offer and platform development across multiple business units in alignment with the Architecture leaders and act as a key partner to the broader business ecosystem
  • Partners with Global Services Management to hand-off offers and capability that have completed initial incubation and are ready for scaling

Who you'll work with

Residing in the CX Product Management organization, you will work with peer teams within the CX PM, CX Engg, CTO Office and User Experience Design organization to architect, develop and deliver best in class SaaS to our customers. Every day and every interaction will be unique, but you will likely engage with a diverse representation of engineers, product owners, product managers, business units, IT and CX leadership.

Who you are

Required Skills/Experience

        Ability to present and speak publicly.

        Strong desire to experiment with new technologies

        Demonstrable experience in setting up large scale lab environments for demo and training purposes

        Must have prior experience delivering technical product training, producing technical collateral, and presenting to customers

        Excellent written and verbal communication skills.

        Network Automation experience desired

        Application Performance Monitoring expertise Response time metrics, Application identification.

  • Very strong technical leadership skills coupled with a passion for empowering and driving excellence in teams

        Demonstrable skills in scripting and automation (Python, Puppet/Chef/Ansible).

  • Strong communication skills and ability to engage, interface and influence engineering partners.

        Sales/support or other non-marketing customer-facing experience highly desirable

        Software platforms and API platform experience is a plus.

  • One of more Cloud platforms including AWS, Google Cloud, Microsoft Azure

        Experience with cloud delivered services a plus

        Experience working with large channel partners and MSPs is a plus.

  • Strong understanding of architectural principles for SaaS based capabilities; eco-system for co-innovation is a plus

        Advanced data visualization skills using any technology is a plus.



Is it meaningful to you to work for a company that values employees? Because Cisco expresses employee value by offering benefits like, accrued time off, paid holidays, time to give back, 401k matching and many others.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-02-12 Expires: 2021-03-15
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Principal Architect - Network as a Service

Cisco Systems Inc.
San Jose, CA 95113
Facebook Share
Copy Job URL

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast