1+ months

Principal Architect, Healthcare

Cisco Systems Inc.
Carolina Shores, NC 28467
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What You'll Do

CX AMERICAS is hiring a Principal Architect for our Healthcare Vertical Team. In this role, you will lead the design and implementation of Cisco healthcare solutions for CX (Customer Experience) and work across with CX delivery leaders, Cisco Industry Group, CX product house and the Business Unit.


You will be responsible for:

  • Bridging the gap between healthcare business problems and technology solutions, while leading technology direction for CX Healthcare vertical. 
  • Identifying industry trends and directions with the ability to scope and initiate internal technical initiatives aligning trends with Cisco solutions 
  • Lead and influence multi-technology projects across Cisco 
  • Interact with Business Units and CTO office to identify technologies that could affect or improve Healthcare networks
  • Interacting with Customer Executives and influence thought process and direction.
  • Influencing Industry, standard, and regulatory bodies through direct engagement in workgroups or through publications and conference presentations
  • Assist or oversee the development and documentation of design methodologies, reusable assets and intellectual property templates.
  • Engage and pressure test roadmaps and timetables, and influence Product Managers to improve products and conduct limited customizations for healthcare vertical.
  • Having a good understanding of competitive solutions and their effectiveness in the marketplace.
  • Compare solution alternatives across both technical and business parameters which support the define cost and service requirements
  • Use innovative approaches to solving problems, with a large base knowledge of systems and approaches


Who You'll Work With

       Collaborate with the CX delivery leaders, Technology and Transformation Group (TTG), Sales, CX Product Management team, Cisco Industry Group and the Business Units to ensure that healthcare customer solutions are created and implemented.


Who You Are


  • 7-10 years healthcare solution implementation, architecture evaluation and design.
  • Experience as an Analyst or a consultant with any of "Big 4" consulting organizations is highly desirable.
  • Experience in customer-facing positions as a professional services consultant or engineer, in technical pre-sales is desirable
  • Knowledgeable of baseline system engineering skills and in-depth knowledge in at least one specialization in either Collaboration, Security or Cloud / Data Center technologies 
  • Comfortable with automation and orchestration technologies for integration within healthcare solutions 
  • Understanding of software development lifecycle is a plus
  • Experience in current agile methodologies, specifically Scrum
  • Enjoy working with others in a diverse environment, locally and remotely
  • Deep interest in collaboration and automated deployments, so they are clean, predictable and repeatable with minimal impact to availability
  • Understand the principles of configuration management and release engineering
  • Possess deep analytical and problem-solving skills when required to assist with service recovery in the event of failure
  • Able to lead meetings with customer senior management to gain approval on recommendations and implementation plan
  • Working with cross functional teams such as engineering and product management to provide feedback and support the evolution of the platform and solution offerings 
Posted: 2020-11-18 Expires: 2021-02-20
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Principal Architect, Healthcare

Cisco Systems Inc.
Carolina Shores, NC 28467
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