1+ months

Principal Architect

Atlanta, GA 30309
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At AT&T, were bringing the world together with innovative technology solutions. Were pushing the limits of whats possible and driving groundbreaking innovation every single day. Our National Business Sales team is redefining the landscape for our customers by offering customized business solutions from cybersecurity, wireless, cloud, IOT and more.

The AT&T Consulting Principal Architect has several primary responsibilities. They build immediate customer credibility providing presales support on strategic sales opportunities. Leads executive customer interactions and can develop and facilitate Whiteboard Sessions and customer workshops. Is viewed as a Trusted Advisor by customers. Is directly responsible for driving $2-4M of Consulting revenues. Develops AT&T Consulting Statements of Work (SOWs) and supports larger RFP responses in coordination with other arms of AT&T.

The ideal candidate is a seasoned lead architect with proven presales and delivery experience in complex contact center cloud transformations.

The following skills/experience are necessary to be successful in the role:

Deep technical acumen across multiple contact center platforms including Cisco, Genesis and Avaya and has led professional services projects migrating legacy customer environments to CCaaS (Contact Center as a Service) cloud communications technologies.

15+ years Contact Center experience, including at least 5 years of consulting or pre-sales engineering experience.

Knowledge of business and technical trends in the Customer Care industry and a strong ability to share insights with teammates, customers, and partners. Experience as a Contact Center engineer/architect in large (1000+ seat) enterprises

A broad working knowledge of AT&T network solutions or other managed service provider solutions is a plus.

Experience working across related voice and collaboration technology portfolios is important, including life cycle experience moving customers to cloud-based solutions, integration with UC platforms.

Knowledge of programmability concepts such as RESTful APIs, SDKs, JavaScript, and JSON is a plus.

Once youre a part of the team, youll also gain some amazing perks and benefits including paid-time off on top of paid holidays, medical/dental coverage, a 401(k) plan and tuition reimbursement. We also provide employee discounts on:

AT&T Wireless plans & features, including IOT and connected devices

AT&T internet & fiber

AT&T phone

Ready to close the deal on a career with AT&T? Apply today.
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
Posted: 2022-02-11 Expires: 2022-07-08
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Principal Architect

Atlanta, GA 30309

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