11 days old

Portfolio Tools Admin/Analyst

Cisco Systems Inc.
Offsite, RTP
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Who we are
The Customer Experience (CX) organization is one of Ciscos fastest growing teams. The CX Portfolio Management & Shared Services team is charged with driving continuous alignment, change effectiveness, operational efficiency and continuous delivery for multiple organizations in CX. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers.

What Youll Do
This role is core to enabling our team vision and strategy of demonstrating best in class agility at the enterprise level. The CX Portfolio Management team supports this strategy to predictably deliver value to our customers by; aligning CX on whats important to our customers, ruthlessly prioritizing, ensuring the right people & teams are aligned to the right work and removing blockers.

You will work across the CX organizations we support and the broader CX organization to implement configurations for and provide user access to the portfolio planning tooling that fuel our process for prioritization, reporting, aligning the right teams to the right work and demand planning. Your efforts will ensure that accurate information in reflected in our tools and our tools reflect and support our processes. You will be seen and recognized as a champion for our teams.

Who You'll Work With
Residing in the CX Portfolio Management & Shared Services organization, this role will blur organizational boundaries and break down silos to drive business alignment and cohesion in our approaches and practices. Every day and every interaction will be unique, but you will likely engage with a diverse representation of program managers, scrum masters, engineers, design, product owners, product management, and organization leaders.

Specifically, you will:

  • Maintain the complete instance of each tool to ensure efficiency and effectiveness; integrate with other tools and leverage plug-ins as needed
  • Work with key stakeholders to customize workflows, fields, screens, permissions, etc for each tool, related to portfolio reporting
  • A wiz configuring Jira and Aha!
  • Perform access management for key stakeholders
  • Configuring tools to enable productivity of teams and customize workflows
  • Recommending modifications to processes and procedures, and contributing to best practices, architecture, and implementations
  • Leverage APIs to pull data and reports as needed for portfolio planning and capacity management interlocks to power the execution of all action plans and corrections between cycles
  • Promoting and soliciting ideas within Agile teams to drive continuous improvement to enable a high performing culture and team
  • Working in a fast-paced environment with multiple competing priorities


  • Undergraduate degree in computer science, engineering, or a related field
  • Comprehensive knowledge of agile software engineering processes, tools, methods, test development and support
  • 3-5 years in tool administration specifically with Atlassian Jira Software and Aha!
  • Experience working in global product development organizations, with a strong understanding of organizational agility, customer value.
  • Demonstrated ability to lead through influence in highly matrixed organizations.
Posted: 2021-06-02 Expires: 2021-07-03
Sponsored by:
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Portfolio Tools Admin/Analyst

Cisco Systems Inc.
Offsite, RTP
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