1+ months

Portfolio Activation Specialist

Cisco Systems Inc.
San Francisco, CA 94102
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What Youll Do

The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding expert that engages with customers to accelerate their consumption of Cisco Enterprise Agreement that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams.
The Portfolio Activation Specialist is hands-on Primary POC for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement. This role supervises the progress of deliverables through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project deliverables and quality requirements of the onboarding plan.
The PAS supervises and communicates progress of engagements to all stakeholders as required, both internal and externally. The primary goal of the PAS is to advocate value of our Enterprise Agreement and assist our customers through the needed milestones to realize that value of the products they are entitled.
The ideal candidate will be a talented, skilled, and experienced individual passionate for customer success, collaboration, and end-to-end service & support excellence.

Who Youll Work With

The PAS will build close relationships with customers, sales, CX counterparts, architects, & engineers in achieving their goals.
Deliver internal and external kick off meetings
Maintain deployment delivery schedule and lead customer expectations
Raise critical issues and involve account teams and leadership if customer expectations are misaligned
Update tracking tools daily and provide progress reports for operational and program teams
Engages vital Cisco and Customer/Partner resource as the need arises
Ensure all critical project documentation filed on relevant project folder in Central repository
Support Account teams /customer with familiarization the Enterprise Agreements
Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
Collaborate with Account teams, CX, Partners to improve customer adoption, address product concerns, and drive incremental growth
Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers

Who You Are

Customer obsessed
Proactively understands customer needs and aligns resources to those needs as applicable.
Work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.
Ability to operate and interact with customers in a remote / virtual and face-to-face environment (varies by role).
clear understanding of high-level business landscape including key strategic priorities, processes, and driven marketplace
Interest in and validated execution ability with relevant customer onboarding deliverables.
Skilled at project management and leading customer expectations.
Delivers sophisticated information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.
Passionate about working with Cisco Networking Products and Solutions

Required Experience

High level understanding of Cisco Enterprise Agreements, Products, Services and Solutions
Customer engagement/advocacy experience
Smart Account/Licensing and Enterprise Agreement Experience
5+ years Customer Success and/or Project Management
Detailed understanding of Project Management
Communication Skills
Presentation and Collaboration skills
Stakeholder management
Can work independently without supervision, confident customer facing, can do demeanor
Great Teammate and flexible
Knowledge of Cisco
Consultative and Strategic mentality
Skilled in converting goals into actionable plans to meet objectives
Power Point, Excel knowledge
Reporting skills
Technical knowledge preferred
BA/BS degree in related field preferred

 

Posted: 2021-04-28 Expires: 2021-07-15
Sponsored by:
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Portfolio Activation Specialist

Cisco Systems Inc.
San Francisco, CA 94102
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