Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness and those who care for them have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services in-clinic pharmacies, telepsychiatry and medication management are leading the way to a new level of care

The Pharmacy Tech/Consumer Medication Coordinator position at Genoa is an essential role that impacts the lives of an underserved population that needs a voice. This position is a liaison between a partner clinic and a Genoa mental health specialty pharmacy.

Primary responsibilities include building strong relationships with the clinic partners and communicating with consumers to assist them with their medication plan, insurance and the full services of the Genoa pharmacy. A key function will be promoting Genoa services to obtain new consumers and increasing the number of consumers Genoa serves.

Schedule for this position will be 35 hours a week, within the Monday-Friday, 8am-5pm Schedule.

Location:3307 Caldwell Blvd, #104 Nampa, ID 83651

Major Duties & Responsibilities:

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• Communicate with all consumers of the mental health center regarding the medication services Genoa provides.
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• Recruit and enroll consumers utilizing enrollment forms and copy the consumers insurance card.
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• Facilitate the collection of prescriptions to be faxed to the pharmacy for dispensing.
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• Ensure all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed.
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• Assist consumers in contacting the pharmacist regarding all their medication questions and ensure a prompt response to their questions.
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• Assist clinic staff and pharmacy with prior authorizations and Patient Assistance programs as needed.
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• Compliance monitoring by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable.
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• Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer.
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• May include Phlebotomy for consumers receiving Clozapine and other medications via Genoa schedule blood draws and sends samples to the appropriate lab. {Only applicable in clinics that are contracted for these services.}
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• Medication delivery when needed and appropriate. {Only applicable in states that are allowed.}
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• Check for expiration dates (both on consumers medications as well as house account products/standing order meds.)
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• Ensure that medications are stored properly (refrigerated drugs are kept in the refrigerator, pen-tips are not stored on insulin pens, etc)
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• Check for discrepancies (dose changes, discontinued medications, etc).
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• Take back expired or discontinued medications for destruction (as long as they are clearly labeled by a pharmacy)
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• Reliable transportation and valid drivers license is required.
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• All areas of the job description are subject to state regulations and allowances. {CMC will receive a state specific document that shares state specific regulations and allowances.}
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Educational or Skills Requirements:

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• Where applicable must be licensed Pharmacy Technician or Medical Assistant backgroud
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• PTCB Certification preferred but not required
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• Candidates for the position will be subject to a standard reference and background check.
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• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
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• Knowledge of Microsoft Office and telephone protocol.
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• Duties require professional verbal and written communication skills.
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• Excellent organizations skills
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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: pharmacy, technician, retail, customer service, PTCB, pharmaceutical